Ariana Thien

Results-oriented with over 8 years of experience leading teams, driving strategic initiatives, and achieving revenue targets. Proven ability to analyze market trends, develop effective business strategies, and build strong client relationships. Skilled in team leadership, performance management, and delivering measurable business growth.

PROFESSIONAL EXPERIENCE

• Project Manager & Marketing Specialist

Henry Realty (Sabah, Malaysia) | June 2019 – Present

• Developed and led integrated marketing and sales campaigns for property launches.
• Trained and coached over 50 sales consultants to improve closing rates and customer service.
• Increased lead-to-sale conversion by 45% via optimized targeting and training.
• Liaised with developers and stakeholders to align project goals, budgets, and timelines.
• Managed end-to-end customer journey, from inquiry to SPA signing and financing coordination.
• Analyzed market trends and implemented strategic adjustments to boost revenue and visibility.

• Legal Executive – Pre-Litigation Claims

Riaz LLC (Singapore) | October 2015 – December 2018

• Negotiated and closed 70–120 insurance claims monthly, generating up to SGD 500,000 in revenue.
• Led claim assessments, drafted demands, and managed direct negotiations with insurers.
• Reviewed medical/legal documentation to ensure viable claims and optimized settlements.
• Provided legal advisory to clients while maintaining high satisfaction and retention.

University of Sunderland (UK)
BA (Hons) in Accounting & Financial Management – Second Class Honours (First Division) – 2016

MDIS School of Business (Singapore)
Advanced Diploma in Business Management – 2015

Doma College (Malaysia)
Executive Diploma in Real Estate Agency – In Progress (Expected 2026)

Certifications:
• Paralegal Skills
• Commercial & Personal General Insurance
• Basic Insurance Concepts and Principles