Cindy Thai

A proactive senior IT project analyst with 5 years of experience in banking & financial industry seeking for a challenging environment to drive innovation, foster growth, and push through limits. Passionate in helping others and making impactful contributions to the organization's success.

Project manager role

· Developed, monitored and adjusted UAT project schedules, timelines and resources as required to enable effective resource planning of project members.

· Conducted risk management by identifying, assessing, and monitoring project risks. Developed risk mitigation and contingency plans to minimize project risks.

· Planned and facilitated project meetings. Ensure meetings were productive, action items were followed up and removed impediments.

· Performed regular project status updates to stakeholders by preparing and presenting reports on project progress.

Product owner role

· Established a project management framework that covered policies, standards, procedures, processes and activities to effectively manage project from initiation to closure.

· Engaged and managed stakeholders, ensuring their needs are understood. Maintained effective communication with stakeholders throughout the project.

· Developed and communicated product roadmap to stakeholders, ensure end-to-end launch of system enhancements were implemented in Intranet.

· Collaborated with IT development team to understand on requirement feasibility, system limitations and potential workaround.

Project analyst role:

· Gathered and analyzed project requirements from stakeholders. Ensure clear understanding of business needs and objectives.

· Collaborated with teams to design solutions that meet requirements. Translated business requirements into technical specifications.

· Identified opportunities to enhance project processes. Advised on system improvements that resulted in system automation and reduced the need of manual effort.

· Actively managed change requests and performed impact analysis to prevent delay in project completion due to unanticipated impacts on system.

· Developed training materials and provided user training. Provided post-implementation support and troubleshooting.

QA tester role

· Created, reviewed, maintained 100+ test cases based on user requirement specification to ensure end to end requirements are met and test cases has 100% test coverage.

· Executed 100+ test cases in both website and mobile application based on organization quality standard, prevented 50+ software bugs from being released to production system within a compressed timeline.

· Identified, documented, reported and communicated the defects with IT developers using JIRA. Actively followed up on resolve status to ensure bugs were resolved within stipulated time with 100% closure rate.

· Created test data using SQL queries and Postman API calls which resulted in improved test data preparation efficiency.

MULTIMEDIA UNIVERSITY, Kuala Lumpur, Malaysia | (2014 - 2018)

Bachelor of Computer Science (Hons.) with specialization in Software Engineering