Emerald Francisco

I am an experienced IT Support Specialist with over 17 years of experience in the BPO / Call Center / Shared Services / Service Desk industry.

I’ve taken various roles ranging from Customer Service Representative, Technical Support Agent, Service Desk Analyst, and even became a Quality Assurance Specialist. I have major strength in research and hands on tasks. I possess technical and analytical skills in troubleshooting and solving issues. Good personal traits in communication and documentation of work processes. A team player with the ability to work with all levels from customers, support teams, operation team members to clients.

I want to join a diverse company that values their employees. I am eager to be a part of a dynamic team and I am certain that I will be a great addition in your pool of talents as I strive for excellency in everything I venture into.

Position: Professional Customer Support (Service Desk Level 2)
Company : DXC Technology for Evonik Industries and Raytheon Technology
Period : November 01, 2017 up to present

Position: Location Based Service (Local Field Engineer)
Company : DXC Technology for Pratt and Whitney TOS Singapore
Period : October 16 up to Nov 24, 2022 (Project)

Position: Associate Professional Quality (Quality Assurance)
Company : DXC Technology for multiple clients
Period : February 28, 2011 up to October 31, 2017

Position: Technical Support Representative
Company : TELUS International Philippines for Microsoft
Period : July 31, 2007 up to January 11, 2011

Position: Technical Support Representative
Company : TELETECH Cainta Philippines for Charter Communications
Period : February 2007 up to July 2007

Position: Customer Support Representative
Company : ITECH Solutions INC. Philippines for Digitel and Sun Cellular
Period : January 2005 up to January 2007
 

BS Computer Management
St. Joseph’s College Quezon City, PH [1999 – 2001]

Secondary:
Roosevelt College 
Cainta, PH [1999]

Primary:
Infant Jesus Academy
Marikina City, PH [1995]