Alisya Farahnaz

Trustworthy hotelier with 2 years of practical experience and a dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Vast experience in effective and efficient operations. Displays outstanding knowledge and practical expertise to provide exceptional all-around service. Successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems, and facilitating sales techniques.

23 Love Lane Boutique Hotel – Penang, Malaysia • 

Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping, dining, or entertainment • Diffused challenging situations using conflict management techniques. • Coordinated sale and planning for wedding parties and events • Maximized revenues partnering with regional manager to forecast rates based on market trends • Recorded guest comments or complaints referring customers to managers as necessary • Prepared timely and accurate financial reporting and analysis. • Planned and executed new strategies to increase sales. • Collaborated with staff to formulate budgets and improve department revenue.

Bachelor of Science (Hons.) Tourism Management 

• Dissertation in Impact of Covid-19 towards tourism industry

 • Dean List Academic Achievement Award