Fazrul Albakri

Results-driven BPO professional with 4+ years of experience in operations management, team leadership, and client relations. Skilled in scaling operations, launching new support functions, and enhancing service delivery across content moderation, customer experience, and trust & safety. Recognized for driving efficiency, building high-performing teams, and delivering consistent business outcomes.

Experienced operations leader with a proven track record in managing and mentoring a 52-member multinational team. Skilled in process optimization, performance tracking, and compliance enforcement to consistently meet SLA and quality targets. Adept at resource planning, cost forecasting, and capacity management to drive operational efficiency. Strong background in coaching, recruitment, and onboarding, complemented by expertise in preparing and presenting data-driven performance reviews to highlight KPIs and continuous improvement initiatives.

Graduate of Management and Science University with a Bachelor of Investment Management (Honours) and a Diploma in Investment Management. Strong foundation in financial analysis, portfolio management, and investment strategies, complemented by practical knowledge in risk assessment and market research.