Heng Yie Cheng

Highly responsible and adaptable Business Analytics graduate with extensive hands-on experience across operations, customer service, data analysis, project coordination, and team management. Proven ability to multitask and deliver results in fast-paced environments such as e-commerce, AI-driven operations, and event management. Known for taking ownership, leading multiple teams simultaneously, and ensuring smooth day-to-day operations. Strong communication, problem-solving, and decision-making skills, strengthened through diverse leadership roles in university clubs and large-scale events. Committed to contributing value through disciplined work ethic, reliability, and a proactive approach to challenges.

• Highly responsible and reliable, trusted to manage multiple departments and tasks simultaneously.
• Strong multitasking ability developed through roles in operations, customer service, HR, packaging, and livestream coordination.
• Experienced in business operations across TikTok, Shopee, Lazada, and AI-driven platforms.
• Skilled in data analysis, reporting, workflow improvement, and administrative support.
• Proven leadership experience managing teams and guiding daily operations.
• Excellent communication skills from handling customers, coordinating projects, and managing live teams.
• Able to work under pressure in fast-paced environments and deliver consistent results.
• Strong problem-solving and decision-making skills with a proactive, hands-on working style.
• Broad experience in event management and collaboration with well-known brands and organizations.

Bachelor of Information Technology (Major in Business Analytics)
Inti International University, Nilai
Jan 2023 – Dec 2025

• Focus on data analysis, business process improvement, and IT solutions.
• Coursework includes Power BI, Tableau, SPSS, MySQL, and system development.