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Seri Kembangan
Hoong Yaw Chan

Hoong Yaw Chan

Senior Web Developer Association

Technology / Internet

Seri Kembangan, Selangor

Social

Services offered

Highly skilled IT professional with a proven track record in team leadership, client services, and web development. Adept at overseeing project progress, providing support to colleagues, and ensuring exceptional customer satisfaction. Demonstrated expertise in deploying websites, maintaining them, and optimizing revenue through upselling services. Strong knowledge of various technologies including PHP, Ruby on Rails (RoR), and WordPress. Committed to staying updated with industry trends and continuously enhancing processes to drive efficiency and deliver cutting-edge solutions. Excellent communication and interpersonal skills, fostering collaborative environments and maintaining strong client relationships. Proven ability to optimize revenue through upselling and cross-selling strategies. Seeking a challenging role where I can leverage my skills and experience to contribute to the success of a dynamic organization.

Project management
Customer support
Web developer
Website maintenance
Client services
Approximate rate: RM 25 per hour

Experience

  • Led a support team, overseeing client services and ensuring exceptional customer satisfaction. 
  • Provided guidance and support to team members, fostering a collaborative environment to ensure smooth project progress and successful outcomes. 
  • Assisted colleagues by sharing expertise, troubleshooting challenges, and offering solutions to meet client needs and achieve project objectives. 
  • Played a pivotal role in providing monthly maintenance services to clients, ensuring websites and systems were up-to-date, secure, and functioning optimally. 
  • Actively engaged with clients to address their inquiries, concerns, and technical issues promptly, maintaining strong client relationships. 
  • Collaborated with internal teams to enhance processes and optimize efficiency in project delivery and client support. 
  • Implemented strategies to identify upsell opportunities and maximize revenue by offering additional services to clients. 
  • Regularly analyzed client data, metrics, and feedback to identify areas for improvement and proactively address client needs. 
  • Successfully optimized revenue by upselling services and identifying opportunities for cross-selling to existing clients. 
  • Actively stayed abreast of industry trends and emerging technologies, integrating them into internal processes to drive continuous improvement and provide cutting-edge solutions to clients.

Education

BSc (Hons) in Software Engineering

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