Husna Md Isa

Results-driven MBA graduate with a first-class honours degree and extensive experience in international account management. Adept at advanced management processes and known for superior communication skills, fostering trust-based client relationships that consistently exceed expectations. Recognized for quality- oriented work, competent leadership, teamwork, and the ability to excel under pressure.

1. Hartalega Sdn Bhd - Sri Damansara, Malaysia - Sales Export (03/23 – 07/23)
   • Managed relationships with five key international customer groups, primarily in North America, meeting their medical glove demand.
   • Oversaw end-to-end shipment processes, ensuring customer satisfaction and timely delivery.
   • Achieved monthly sales orders of 60 million and revenue of RM 5 million within six months.
   • Multitasking in resolving the problems (e.g.: goods defects, poor services) received from existing high-profile customers to maintain the good
   relationships. Able to solve the defect issue and replace the goods within 1 week.
   • Conducted market research and prepared customer forecast orders, contributing to a 10% monthly growth rate.
   • Consistently generated eight accurate quotations daily for customer reference.
   • Managed processes and materials for healthcare exhibitions, collaborating closely with the Marketing team. (e.g.: FIME - Florida International Medical
   Expo)
   • Utilized LinkedIn, exhibitions, cold calls, and emails to acquire new customers, adding 10 daily and tracking leads in CRM System (Salesforce).

2. Ferco Seating System (M) Sdn Bhd - Shah Alam, Malaysia - International Accounts Executive (09/2021 to 02/23)
• Accrue and manage project enquiries from big groups of international customers in seating industry mainly in Australia, Europe and the USA (e.g.: 8 new
projects per day from cinema/theatre/stadium operator)
• Actively listened to customers to fully understand requests and address concerns on the seating enquiries and preferences.
• Prepared approximately 10 accurate quotations daily for customer reference.
• Achieve the sales revenue over RM 3 million per customer per month and maintaining the reputation of getting the complaint from customer within 3
months.
• Successfully managed last-minute tenders for high-profile clients, ensuring timely delivery (e.g.: received and prepared the tender in 3 days’ time for Walt
Disney, Qatar World Cup & Real Madrid Club)
• Maintained and updated sales reports in CRM systems (ASOFT & GOLDMINE) for management reference.
• Efficiently resolved customer complaints by liaising with internal departments in obtaining the required information and providing it in a timely manner
to the customer. (e.g.: able to solved the complaint within 3 days to 1 weeks’ time)
• Prepare the sample and materials for exhibition by working closely with Marketing team (e.g.: Exhibition ARCHIDEX & HOMEDEC)
• Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.

3. Klinik Pergigian Dental Place - Shah Alam, Selangor - Marketing Officer (10/2019 to 08/2021)
• Conduct day-to-day creative short videos, advertisement posters and professional dental information to the public.
• Successfully boosted @kp_dental_place social media followers from under 1,000 to over than 4,000 through marketing advertisements within 3 months.
• Developed the company brand identity, ensuring its consistency across all platforms (e.g.: Facebook, Instagram, Youtube).
• Proactively generated leads, reaching out to approximately 2,000 potential customers monthly.
• Collaborated with the Sales team on promotional campaigns for various occasions (e.g.: Merdeka Day, Hari Raya, CNY & Christmas)

1. Master of Business Administration: Business Administration
   Arshad Ayub Graduate Business School (AAGBS) UiTM - Shah Alam, Malaysia
   • First Class Honours graduate with CGPA 3.81 with Academic Achievement Award every semester
   • Coursework in Business Administration (e.g.: E-Commerce: Technology Adoption among Traders in Malaysia. Project plans and communicated deadlines
   to complete projects on time.
2. Bachelor in Science Biology & Business Management - UiTM
3. Foundation in Science - UiTM
4. SPM - MRSM Kepala Batas