Joy Lim

I love working with a team effort. I have been an Administrator at Timur Canggih for four years, I also
work as a Customer Service Executive at Aura Southeast Asia for two years so I can explore more of my
ability and step up my communication skills. I have skills in Graphic Design as I am currently studying it for about 2 years now. I am now ready to take my skills to the next level.

Customer Service Representative / Content Creator
Dec. 2022–May 2022
C&K Furnitures Sdn Bhd.
• Responded to customers concerns in a timely manner (Shopee, TikTok, Lazada).
• Managed seller campaigns and Sitegiant stocks.
• Create video content for TikTok page.
 

Service Crew
Feb. 2022–Sep.2022
The Porki Society Restaurant.
• Replenished condiments, beverages, and supplies.
• Maintaining cleanliness and organizing of service areas.
• Manage transactions with customers using the cash register.
• Serving food and beverages while maintaining high-quality formal table service.
 

Customer Service Executive
Oct. 2019–Sep. 2021
Aura Southeast Asia Sdn. Bhd.
• Managed a database, stock inventory, and sales report
• Assisting the COO, Manager, and Co-Workers in computer and paperwork
• Supervised co-workers by keeping track of their schedule and increase their productivity by 30%
in 5 months
• Responded to customers concerns with care and kindness
 

Retail Salesworker
Jul. 2019–Sep. 2019
OMG – Berjaya Times Square KL.
• Served customers their package on time

• Maintained a safe working environment by cleaning the workplace
• Managed the stock inventory and sales productivity
• Welcome customers with care and kindness
 

Office Administration
Dec. 2015–Jun. 2019
Timur Canggih Sdn. Bhd.
• Supported my co-workers by preparing cards and key-in into the database
• Served customers their package on time
• Maintained a safe working environment by cleaning the workplace
 

Front Desk Receptionist
Dec. 2015–Jun. 2019
Festival Boutique Hotel.
• Managed check-in and check-out customers
• Responded to customers with care and kindness
• Managed the sales productivity

PathwayConnect Certificate
Sep. 2020–Jul. 2021
BYU Pathway Worldwide
• Life Skills and English
• Algebra and Personal Finance
• Introduction to Social Media Marketing
 

Social Media Marketing Certificate
Sep. 2021–Dec. 2021
Ensign College Online
• Digital Marketing Strategy
• Social Media Marketing
 

Graphic Design Certificate
Apr. 2022–Present
BYU-Idaho Online
• Adobe Illustrator, InDesign Template
• Typography, Symbol, Color Palettes