Kim Khoo

Experienced Service Delivery Analysts with 11 years of dedicated service with IBM specializing in supply chain operations. Recognized as a SME and level 2 support specialist, i have played a crucial role in ensuring seamless delivery process, conducting process analysis, resolving issues and escalations promptly. I have consistently employed proactive measures maintain and improve service levels for our clients. My focus on transparency and client satisfaction has been pivotal in building strong relationships and fostering trust. With a passion for continuous improvement, i strive to identify opportunities to optimize service delivery and exceed expectations. I bring a strong attention to detail, analytical mindset, and a commitment to meeting deadlines. I look forward to leverage my expertise and contribute to new challenges in service delivery within a dynamic organization. I am eager to drive impactful outcomes. 

Company/Business Unit:  IBM
Project: Telstra – Interims Group

Years of service: Dec 2013 - current 
Position/Title:  Service Delivery Analyst/ Level 2 specialist 

Year 2011 -  MOHAWK COLLEGE (Canada)  Personal Support Worker (PSW) Certificate
Year 2008 - MOHAWK COLLEGE (Canada)  General Arts and Science  Diploma
Year 2004 - COLUMBIA COLLEGE (Canada) High School Diploma