Lalitha Devi Poongavanam

My name is Lalitha Devi and I'm currently residing in Malaysia. I have many years of experience in  a banking line with numerous process. The key skills and Attributes that I have gained are:

• Strong written and verbal communication skills, adaptable and fast learner, able to work in a team or autonomously
• Good Communication skills
• Query resolution
• Multi-tasking
• Energetic work ethic
• Problem-solving
• Honesty
• Competence

Career Highlights

• The Most Valuable Staff Award from CEO Bank Of Tokyo-Mitsubishi UFJ (M) Bhd for 1998.
• Received Trade Star Award from Trade VP (Mr.Kuldip)  in appreciation for outstanding performance
• Awarded as the Highest contributor in Trade in terms of volume and accuracy of 99.99%
• Awarded for the Perfect Attendance.
• Handle a new Migration from Luxembourg to Malaysia on Transfer Agent within 3 months joining RBC Investor & Treasury Services.  The client was Investec and GolmanSachs.

Employment and Experience

Senior Administrator , 10/2018 - CURRENT

RBC BANK - CYBERJAYA, MALAYSIA

Senior Administrator – Transfer Agent for Shareholder Services Client Operations (RBC Investor & Treasury Services).

Key Skills Developed:

• 15th Feb, 2019 – 10th May, 2019 – Short Term Assignment in Luxembourg (Investec & Goldman Sachs).
• Handle a new Migration from Luxembourg to Malaysia on Transfer Agent for client: Investec and Goldman Sachs
• Detailed knowledge of stock trading related industry markets.
• Good in Procedure review on Cash Process, Reporting and Transfer.
• Experienced in Cash Process, Trade Input, Transfer, NIGO metrics, All types of Reports, how to handle email queries, Types of funds.
• Processing Transaction
• Attend to email queries
• Excellent project management skills
• Strong decision-making abilities.
• Outstanding persuasive and customer service skills.
• Voluntary to support the team with an additional task.

HSBC BANK - KUALA LUMPUR, MALAYSIA

Collection Officer - 04/2009 - 08/2018 

Key Skills Developed:

• Excellent Communication.
• Excellent time management, prioritization, and organization skills.
• Negotiation
• Attention to detail.
• Proven ability to establish and maintain productive relationships with coworkers.
• Problem-Solving
• Listening with Empathy
• Interpersonal Skills
• Proven ability to promote a positive and cooperation environment with customers.

HSBC BANK - KUALA LUMPUR, MALAYSIA

Global Support Executive, Singapore Credit Card Department (2013 – 2016)

Key Skills Developed:

• Excellent date entry and invoicing skills
• Exceptional writing skills
• Proficient in computer programs related to credit card processing an invoicing
• Exemplary work ethic and self-motivation needed for a job done completely and done well.
• Process credit card applications for new customers, setting credit limits and terms of service according to customer credit and background.

HSBC BANK - KUALA LUMPUR, MALAYSIA

Global Support Executive, Band ‘D', Trade & Supply Chain Dept. (HBEU, UK) (2012 – 2013)

Key Skills Developed:

• Good understanding of Foreign Exchange and its applications.
• Continuous improvement to manage the operations and the task given.
• Excellent processor for payments received from UK customers according to remittance advice and performed calls to request for allocation details while expedited indexing remittance advice from Fax and Under queue.
• Good communication skills between the colleagues and the stakeholder.
• Team player
• Good in Multi-Tasking

Education and qualifications

• Brickfield Asia College - Kuala Lumpur Malaysia

Diploma, Diploma in Tesol (Teaching English As A Second Language), 2013

• Bedford Secretarial Studio - Full Secretarial & Administration Course

• Certificates received under Banks: 

Sanctions | Reputational Risks | Operational Risks | Information Security Due Diligence | Anti Money Laundering & Counter Terrorism | Trade Documents | International Trade Terms | Trade Payment Methods | Documentary Collections | Documentary Credit | Issuance of Letter of Credit | SWIFT message (MT202/MT103/MT700) | URC522 | WOLF/OFAC | Basic Telephone Etiquette in the Office / World Check