Marcella Shine Michael John

Performance-driven and knowledgeable Administrative Officer with 2+ years of
extensive experience in managing various daily office operations, maintaining
confidential documents and files, and being in charge of office supplies, an effective communicator with a highly professional attitude, great organizational skills, strong attention to accuracy and detail, and well-developed teamwork abilities.

Senior Admin Executive (December 2019 - August 2022) 

Quick Enterprise (ABX Express Subcontractor Pending)

• Maintain daily electronic journal, arrange meetings
  or appointments, and provide reminders as needed
  by the management
• Handle requests, feedbacks, complains, refunds or
  queries quickly and professionally
• Primary point of contact between the company and
  internal or external clients
• Taking dictation and meeting minutes, accurately
  enter notes and distribute
• Monitor dispatchers or agents daily performance
  and delivery progress through system (Kerry Express)
• Develop and carry out an efficient documentation and
  filing system for both paper and electronic records
• Monitor office supply levels and reorder if necessary
• Key-in daily claims, monthly salaries, and expenditures in
  accounting system (UBS)
• Handling daily reports from ABX Express Kuching Headquarter
• Provide customer service to walk-in customers for self collection

Tertiary Education
Foundation (CGPA 3.30/4.00) — 2022 Foundation In Management
UNITAR International University

Secondary Education
Sijil Pelajaran Malaysia (SPM) — 2015 
Sekolah Menengah Kebangsaan Taee Serian