Mathumithra Ragu Nathan

I am a cybersecurity graduate
currently seeking a full-time role with
extensive knowledge in the IT sector. I
have strong expertise in Java, HTML,
CSS, PHP, and JavaScript.
Additionally, I am proficient in
Microsoft Word and Excel and have
experience providing basic support
for SQL Accounting, SQL Payroll,
AutoCount Accounting software, and
remote access control.

I have a strong background in software support and customer service, with experience in helpdesk operations, live chat support, and technical troubleshooting. At CRT Insights Tech, I provided first-level support for software application, resolving issues via phone, email, and escalating complex cases when necessary. At Startek Malaysia, I delivered efficient live chat support for the Grab Singapore project, managing multiple sessions simultaneously while maintaining high service standards. During my internship at Entregreen Group, I gained hands-on experience with SQL Accounting and Payroll systems, remote access control, and IT problem-solving. Additionally, my role as a Main Line Operator at Flextronics strengthened my teamwork and operational skills in a fast-paced manufacturing environment, showcasing adaptability and attention to detail.

I hold a Bachelor’s Degree in Computer Science (Computer Systems Security) from 2021 to 2024, graduating with First Class Honours (GPA: 3.75) and earning the Dean’s Award in multiple semesters. Prior to that, I completed a Foundation in Engineering and Technology in 2020–2021 with a GPA of 3.91. I have also gained technical mastery through globally recognized EC-Council certifications, including EC-Council Certified Security Specialist (ECSS), Certified Network Defender (CND), Certified Ethical Hacker (CEH), and Introduction to Information Security Management System (ISMS).