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Misbun Nobin

Misbun Nobin

Duty Manager

Customer Service / Support

Kuala Lumpur, Kuala Lumpur

Social

Services offered

I was in Hotel industry for more than 15 years.Start with humble beginning as bellman and elevate to Duty Manager in my previous role.

 

Duty manager
Hotel management
Customer service
Approximate rate: RM 70 per hour

Experience

Duty Manager

- Supervising and coordinating the work of staff, including housekeeping, maintenance, and front desk personnel.

-. Ensuring the smooth check-in and check-out process for guests, handling any guest inquiries or complaints, and resolving issues in a timely manner.

-. Overseeing room reservations, ensuring accuracy of bookings, and managing room availability.

- Conducting regular property inspections to ensure cleanliness, safety, and compliance with health and safety regulations.

-. Establishing and maintaining relationships with vendors and suppliers to ensure timely and quality service.

-. Training and developing staff to provide excellent customer service and uphold the standards of the service apartment.

-. Handling any emergencies or security incidents that may arise, and ensuring the safety and well-being of guests and staff.

-Developing and implementing policies and procedures to improve operational efficiency and guest satisfaction.

-. Collaborating with the property management team to identify growth opportunities and drive revenue for the service apartment.

Education

I was graduate from University Kuala Lumpur in 2010 major in engineering field

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