Muhammad Aliff Bin Zulkifli

I have 8 years in IT and 5 years as an regional manager for a tech company. I have a broad exposure in Servicedesk, networking, Enterprise tools migration and integration, audits (PCI-DSS, MAS TRM), data processing, and a little bit of cybersecurity overview. I built the policy for regional entity and managed budgets while carrying regional helpdesk manager role as i was the acting HOD for two different entities at that time. 

I've built up a start-up company and expanding the market for the business (particularly involved in IT software integrations/migrations for M&A, hire to retire, proposing budgets and OKRs for the department) I've expanded a tech IT department company from 400 to 120 staffs. 

I've managed region/global engineers/subject matter experts with about 15 people at one time. I'm looking forward to utilise my knowledge and experience, to strategise towards digitalization whilst building career progression for the team.

I have experience in various business background that includes Telco, F&B, GLC & Tech as the leader in IT. Have driven a region wide team, building fundamentals in contact centre and start ups. Involves with security, infrastructures, business operations and service desks.

- Leading service desk operations
- Mandate fundamentals for Internal IT and Shared Service Centre operation
- Monitor team and operation performance as well as Quality Assurance for the Service desk team
- New market planning, support and workforce implementation
- PIC in IT for new verticals in the business (M&A)
- Scale up IT infrastructure region wide
- Leading software migration and project management (For Business ops & internal IT tools)
- Incident response person in charge for SSC and Internal IT region wide
- Implement 1st-level service desk team for the region
- Provide internal IT training and end user training for new tools and change management
- Collaborate with global team on access, tools, and support for servicedesk in APAC, infrastructure planning, internal identity management, Cloud services and Security/Info Sec team.
- In accordance to the risk governance region wide (MAS/TRM) as well as ensuring the operational compliance with regulations and internal controls are consistently adhered.
- Reporting manager for Identity management and Salesforce team members in APAC and Global (Deliveryhero)

 

-Bachelor in Information Technology
-Diploma in Computer Science