Ngoc Quynh Bui

With over 7 years experience in Operations, a result-driven professional with proven business development and management experience. Included 5 years in B2B with a high relationship with F&B partners and Hostility.

With Analytical Skills / Training for newbies / Development Process/ Customer Service mindset.
Is the bridge between the forwarding / quality control / production departments with customers to achieve the best results for partners and the company.

Customer Service Specialist

Webhelp
Jul 2022 - Present (10 months)
-To help Customer Service with Atome at Viet Nam, Singapore market, Malaysia market ( using Vietnamese and English)
-Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
-Perform all procedures accurately, including following document work process, data entry requirements, and complaint management processes.

Corporate Account Manager

Laundry Plant - Del Tech JSC
Apr 2020 - Mar 2022 (2 years)
Act as the main point of contact in all matters relating to client concerns and needs ( Business-to- Business (B2B))
Build and strengthen client relationships to achieve long-term partnerships
Maintain accurate client records, keeping track of any contract updates and renewals.
Business Planning & Sales Management: Work with sales and other internal teams to develop strategic plans and ensure KPIs are being met
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients and New Business Development.
Client: Hotel Azumaya VN, Pizza 4P's, Asiana Plaza, JK Imperial, Ole Restaurant,...

Education

Ho Chi Minh City Open University

Bachelor's degree, Business Administration and Management, General 2012 - 2016