NOOR FAEZAH KHAIRUDIN

A hard working, highly motivated and positive looking for professional experience. Passionate about communications, love to learn something new, event management, public relations and always willing to learn. I am able to integrate in various type of working environments and would like to share my experience and thoughts with others.

1. Customer Satisfaction Index (CSI): Manage and handling researcher to run the system in order to get the data about customer satisfaction yearly.
2. Focus area for external customer. Customer communication: Manage and co-ordinate customer communications (complaint / requests/ inquiries) in order to improve the services provided by UNITEN – Towards service excellence.  To analyze the data gathered for corrective action; to prepare reports on customer complaint result; to prepare statistic and analysis on unanswered call.
3. Continual improvement for customer communication process 

–  Review process as and when is needed (i.e: improve from manual process to Helpdesk system) 

– Communicate with CCO on improvement made. 

     4. UNITEN Customer Centre (UCC) : Flow manager and to                  make sure everything in good condition including                            maintenance, staff, services. Prepare time table to all                      executive duty at UCC Handling training for front liner staff.

    5. Social Media : Manage Facebook UNITEN Posting to Facebook (link with others Social Media Twitter and Instagram) any updates, event, announcement to student or public. Answering inquiry from public through Facebook.

I am currently pursuing a PhD at Universiti Putra Malaysia (UPM) with the title of my research is Communication challenges towards achieving the national renewable energy development target. 

Previous educations as below:-

Year 2012 to Year 2014 : 

MASTER IN CORPORATE  COMMUNICATIONS

 Faculty Of Modern Languages & Communication

 Universiti Putra Malaysia

 CGPA : 3.813                     

Year 2008 to Year 2011 : 

BACHELOR IN COMMUNICATIONS

Faculty Of Modern Languages & Communication

Universiti Putra Malaysia

CGPA : 3.32 

2nd Class Upper with Honours