Norhanani Khairul Azman

I strongly consider myself a motivated person who is always interested in facing challenges. A detail-oriented professional with a passion for office administration, document control, and customer service. Continually maintain a positive attitude while interacting with demanding clients. I have worked with corporations and healthcare sectors and experienced in dealing with executives as well as customers or patients. Exceptional at providing services in the area of operations documentation management. Experienced in meeting deadlines and working under pressure with a high level of awareness and adaptability.

Document Controller, Administrative, Account Assistant, Audit Assistant

Pharmacy Sales Assistant
Multicare Pharmacy, Perak | October 2021 – Current
• Determining customer requirements and advising customers on the selection, price and usage of non-prescription medicines
• Accepting payment for goods and services by a variety of payment methods and preparing sales invoices
• Assisting with the ongoing management of stock such as product inventories and participating in stock takes
• Responsible in checking and handling the delivery orders, invoices and records
 

Account Assistant
Mai Kuasa Infiniti (M) SDN BHD, Perak | Jan 2021 – Apr 2021
• Responsible for managing SQL accounting database, recording and updating ledgers, or files and performing office tasks, such as data entry and answering phones
• Received and deposited cash and check payments as well as reconciled records and bank transactions
• Managed account payable, account receivable, and payroll documents
• Prepared and tracked monthly as well as weekly cash flow statements and sales revenues
• Reconciled accounting records/reports, assisted in the month-end closing process, and researched discrepancies with other departments
 

Healthcare Assistant
Hospital Slim River, Perak | Mar 2020 – Nov 2020
• Greeted, assisted, and scheduled appointments for patients in a confident manner
• Responsible for taking the temperature, blood pressure, and blood glucose levels of patients, recording the results, and assisting doctor during treatments
• Managed daily workload along with assisting walk-in patients and answering calls
• Interviewed patients to obtain medical information and measured their vital
• Performing clerical duties such as photocopying, faxing, mail distribution, and filing
• Collaborated with doctors and nurses to help with medical examinations, schedule tests and order supplies

Sales Promoter
Astrology 98 SDN BHD, Perak | Oct 2019 – Mar 2020
• Responsible for listening to what customers want and helping them find the perfect mobile devices for their needs
• Constantly built product knowledge and delivered this knowledge in engaging ways
• Engaged in meaningful interactions and building good relationships with customers
• Identified interested and qualified customers to provide them with additional information
• Consistently increased sales by focusing on key advantages and features over competitors to existing/new customers
 

Document Controller (Trainee)
E&P O&M Service SDN BHD, KL | Jan 2019 – Jun 2019
• Managed the documents according to ISO 9001:2015, recorded incoming documents into the master index list, managed the system of DGflo and digitized the records in filing room
• Reviewed and maintained the accuracy of the records, editing where necessary to ensure they are up to date
• Retrieved files for other employees and customers when needed
• Managed the processes around documentation within the organization
• Updated and maintained document management systems and physical records
 

Trainee
National Archive of Malaysia, KL | Sep 2018 – Oct 2018
• Responsible for making description for audio visual and digital materials

Administrator (Trainee)
Institut Jantung Negara (IJN), KL | Jul 2017 – Aug 2017
• Carried out administrative duties such as filing, data entry, copying, binding, scanning, managing patient records, etc.
• Monitored the department’s budget and prepared accurate reports about the findings
• Ensured that the facility is compliant with current healthcare laws and regulations
• Screened phone calls and routed callers to the appropriate party and performed appraisal process to the patient case notes
• Responded to questions from doctors, nurses, and patients in a timely manner

Universiti Teknologi Mara (UITM) Puncak Perdana, Shah Alam | 2017 - 2019
Bachelor of Information Science (Hons) Records Management
CGPA: 3.66/4.00
Universiti Teknologi Mara (UITM) Machang, Kelantan | 2014 - 2016
Diploma in Information Management
CGPA: 3.72/4.00
Sekolah Menengah Kebangsaan Dato’ Zulkifli Muhammad, Perak | 2013
Sijil Pelajaran Malaysia (SPM)
Result: 6A’s, 3B’s