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Customer Service / Support
Johor Bahru
Nur Ain Abd Rahman

Nur Ain Abd Rahman

IT Support Specialist
Johor Bahru, Johor


About Nur Ain Abd Rahman:

A highly skilled and motivated IT Support Specialist with a history of consistently achieving high levels of customer satisfaction and service level commitments. Awarded Support Engineer of the Month in July 2021 in recognition of providing exceptional technical support and versatility in supporting two areas of scope.

Possesses extensive knowledge of UNIX/Linux and Windows operating systems, Network Data Center architecture, and virtualization technologies. Experienced in providing training and support to colleagues. Competent to troubleshoot complex technical issues, managing IT projects, and implementing effective solutions to enhance system performance and reliability.



Automation Engineer Mar 2020 – 31 Mar 2023

IT Support Specialist Oct 2020 – Apr 2021

Graduate Trainee Mar 2020 – Sept 2020


Automation Engineer IT Support Specialist Graduate Trainee


●  Monitored system performance and provided real-time monitoring of system events by identified, resolved technical issues, and implemented preventative measures to ensure system availability and reliability via BigPanda and Prometheus.

●  Provided technical support and maintenance for Unix-based systems and Windows OS (HyperV, VMware) by troubleshooting of software on the system and liaised with Physical Touch personnel for hardware issue.

●  Ensure any incident and service request is fully recorded, managed, and tracked as per ITIL discipline.

●  Commission, maintain and support operating environment, system and global application e.g. Unix/Linux servers, storage infrastructure (NFS, Data Replication, SAMBA, NetApp) and backup (Veeam, NetBackup).

●  Troubleshoot Enterprise and Design Network Data Center alert on port flapping, power supply failure,

chassis down before engaging physical touch support.

●  Managed user accounts, permissions, and access control in compliance with security policies and


●  Managed Contingent Workforce (CWs) program at Intel for Vendor Management System including

WWID generation, CW name changes and procedure on changes for sponsor and delegate.

●  Maintained the knowledge management and process via publishing Internal Wikipedia.

●  Involved in Business Continuity Plan (BCP) of the team in term of planning team resources and

knowledge transfer.

●  Participated in shift rotation and as required as team support by 24x7.

DEPARTMENT OF HIGHER EDUCATION, MINISTRY OF HIGHER EDUCATION, MALAYSIA Application Support Engineer/e-IPTS Coordinator October 2019 - March 2020


●  Processing an application related to courses, teaching permit, premises, and management of the Private Higher Education Institution (PHEI) before being approved by the Top Management.

●  Provided technical support within the organization staff when required on e-IPTS systems modification.

●  Collected and documented user feedback on e-IPTS system for system enhancement and pre- requirement on next upgrade system.

●  Collaborated with development teams as identified, informed and resolved system defects.


UNIVERSITI TEKNOLOGI MARA, PERLIS (September 2015 - January 2019)

Bachelor of Information Technology (Hons.): CGPA: 3.31/4.00

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