Nurul Madiha

As a mathematically inclined individual, I find joy in deal with complex financial problems, and my relentless attention to detail ensures error-free analyses and well-calculated strategies.

I-Serve Technology & Vacations | Treasury Assistant | 2021 – Present

Key responsibilities:

• Ensure sufficient bank balances for smooth daily payment processes.
• Handle daily sales reports and perform bank reconciliation for a convenience store, identifying discrepancies.
• Prepare monthly treasury reports for the Head of Department.
• Update daily bank cash flow and maintain bank slips and receipts.
• Thoroughly prepare E-wallet and Food Delivery reports, reconciling transactions accurately.
• Generate Debit/Credit Card Settlement Report and cross-reference with bank payments.
• Communicate with bank officers via email to resolve unsettled amounts and troubleshoot bank platform issues.
• Follow up with outlet supervisors to ensure prompt daily bank deposits of cash sales.
• Verify timely execution and receipt of all Treasury cash inflows and outflows.
• Coordinate with outlet supervisors to ensure complete supporting documents.
• Collaborate with team members to prepare and optimize reports and address issues through open discussions.
• Perform other related duties and ad-hoc assignments as assigned by superiors.

I-Serve Technology & Vacations | Operations Assistant | 2019 - 2021

Key responsibilities:

• Reconcile daily operational transactions and compile precise daily and monthly reports.
• Implement Standard Operating Procedures and assist in audits for Head office departments.
• Ensure accuracy of transactions in Mobility One (M1) Settlement Report and Credit Control Report.
• Coordinate with M1 team to record mobile reload purchases accurately in the report.
• Submit monthly settlement reports to billing agencies and address payment kiosk issues.
• Monitor inventory and prepare Purchase Requisition Form for prepaid reload orders.
• Process customer replacement and refund requests following Standard Operating Procedures.
• Rectify inaccurately updated data with the IT Department.
• Resolve chargeback and dispute issues with the bank.
• Manage replacement and refund processes with the customer service team.
• Improve company applications for better user experience.
• Maintain an effective control system for filing, records, and communications.
• Comply with internal and external policies and guidelines in daily operations.
• Ensure proper functioning of company applications and address transaction discrepancies.
• Research and establish new partnerships with external companies (Ad hoc task).
• Arrange meetings between external representatives and the company's personnel.
• Assist in various duties as assigned by management, including translating presentations and handling documents for partnerships.

Safeguards G4S Sdn Bhd | RRCC Officer (Reconciliation, Regulatory, Compliance & Consumables) | 2017 - 2018

Key responsibilities:

• Manage daily cash balances and forecast cash flow for smooth operations.
• Reconcile ATM/CDM machine reports daily, ensuring accuracy and timely completion.
• Coordinate with the bank to obtain necessary supporting documents.
• Ensure all reporting complies with regulatory requirements and internal policies.
• Align reconciliation statements with physical money recorded by Vault Officer and CPC Officer.
• Communicate and address report preparation issues with respective departments.
• Verify account balances at the end of accounting periods.
• Investigate and identify root causes for penalty reports due to late submissions or imbalances.
• Thoroughly verify and analyze statements, resolving discrepancies efficiently.
• Update reconciliation reports in the system for monthly audits and reference purposes.
• Collaborate with internal auditors and prepare documentation for monthly audits.

-2013 - 2017 : Universiti Utara Malaysia 

• Bachelor of Science With Honours (Business Mathematics)

2012 - 2013 : Kolej Matrikulasi Johor

• Matric in Accounting

2007 - 2011 : SMK Seri Gading

• Accounting