Priyatharesini Muthu

• Senior Business Analyst with over 5 years of experience supporting APAC, EMEA NORAM & LATAM
• Creating a detailed business analysis, outlining problems, opportunities and solutions for a business
• Defining business requirements and reporting them back to stakeholders
• Develop and monitor data quality metrics and ensure business data and reporting needs are met
• Analyses and generate reports required as well as perform tasks within the timeline provided as envisaged
• Proficient in multilingual such as English, Mandarin & Cantonese and capable in adapting different culture in organizations
• Able to adapt cross functions role within the organization and grow
• Proficient team player; Resilient and determined to achieve targets as envisaged  
• Skilled to uphold quality service by instituting and enforcing organization standards.
• Quick learner of systems and processes; capable of executing tasks autonomously; Additionally, capable of conducting training for new staff 
• Contribute towards team efforts by accomplishing related results as required
• Customer servitude and dedication towards ensuring excellent customer experience

Experience
NOVEMBER 2019 – PRESENT
Business Analyst - NTT Cloud Communication, Paris, France
- Managed project in coordinating migration of multiple legacy information systems to one centralized system. Including end to end support with stakeholders.
- Scrutinized the current system state with business requirement and propose desired change
- Understood, analyzed and interpreted internal platform requirements which will be required by the development teams
- Bridged the communication between the business and the technical teams.
- Accomplished projects involving financial process related matters such as billing and
invoicing.
-Processed globalization improvement for all regions (APAC, EMEA, NORAM and LATAM)

-Heavy vendor management, working with multiple vendors for different projects as well as maintaining partnerships
-Project manage globally on company transformations due to merge and acquisitions

-Achievements
Achieved 90% of the branding merger within one month and 100% in 3 months. Consolidated EMEA & NORAM legacy billing system from 7 to 3 systems for globalization and merger purpose and reduced operation cost.
Improved efficiency of billing team by reducing 99% of major billing invoicing issue. Improved vendor relationship

Year 2015
BA (Hons.) In Business Management / University of Greenwich, United Kingdom
YEAR 2012
Diploma in Human Resource Management / SEGI University, Malaysia