Quốc Toàn Đinh

An easy-going, open-minded and enthusiatic in working looking
forto bring joy, satisfaction and happiness to your
customers.Furthermore willing to co-operate as an effective and
inspirativemember in your organization to improve organizational
productivitythrough various clerical funtions, including information
absorptionand knowledge or customer service mindset
communication.

Technical Solution Specialist (June 2021-Present)
Teleperformance Malaysia
Main responsibilities:
- Promptly responding to customer queries via email, live chat,
video, phone, and social media channels.
- Immediately escalating serious complaints or issues that I'm not
equipped to deal with.
- Liaising with colleagues or managers to find the best solutions to
customers’ issues.
- Identifying common problems and escalating them to
management, along with possible suggestions for improvement,
wherever possible.
- Maintaining a polite, helpful, and professional manner at all times.
- Obtaining and sharing customer feedback with colleagues and
other departments so that products and services can be improved.
- Familiarizing myself with new products and services as they are
introduced.
- Attending workshops and meetings as required.Providing training
to new customer service agents.
- Respecting client confidentiality at all times.
Cook's supporter (Nov 2020-Jun 2021)
THE COFFEE CLUB HAN THUYEN
- Cooking food as standard recipe of company.
- Preparing raw food beforehand.
- Following food storage to make purchasing requirement.
- Managing fresh, out of date food in the kitchen.
- Cleaning dishes.
- Training Fresher man.
Receptionist (Sept 2019-May 2020)
FUSION MAIA RESORT & SPA DA NANG
- Warmly welcome visitors at the front desk by greeting, directing
and announcing them appropriately.
- Ensure reception area is tidy and presentable, with all necessary
stationery and material (e.g. pens, forms and brochures).
- Maintain office security by following safety procedures and
controlling access via the reception desk (monitor logbook, issue
visitor badges).
- Keep updated records of office expenses and costs.
- Check on hotel's occupancy, vacant room, occupied room, etc. aim
to always be aware hotel's status.
 

AMERICAN POLYTECHNIC
COLLEGE
2017- 2020
Major: Hospitality Management