Ragu Sathiyanandan Elangovan

I'm Ragu, an experienced Support Engineer with a strong passion for networking and cybersecurity. With over 8 months of hands on experience, I've been at the forefront of IT problem-solving, deepening my technical skills and understanding of the importance of secure and efficient networks in the digital world.

Networking fascinates me, and I'm dedicated to staying updated on the latest technologies, from routing and switching. Now, I'm actively seeking roles where I can contribute my support engineering experience to networking and cybersecurity teams, leveraging my technical expertise and security passion to help organizations thrive in the digital landscape.

Support Engineer
- Successfully provided end-to-end technical support, ensuring smooth execution of solutions throughout both pre-implementation planning and post-implementation phases
- Demonstrated pivotal role in project success by actively engaging in project delivery lifecycle, which involved leading site surveys, overseeing hardware and software installations, and executing seamless ongoing maintenance
- Effectively improved system operations by proficiently monitoring and swiftly resolving over 98 server issues using shell scripts and Ansible, guaranteeing uninterrupted performance and reliability

Quality Engineer (Intern)
- Meticulously configured SPVT tester according to test plans and effectively resolved setup issues, ensuring flawless testing procedures.
- Successfully executed PVT tests and provided valuable guidance to operators, resulting in completion of tests with precision and accuracy.
- Played pivotal role in data compilation and review, promptly identifying need for retests when necessary, thus maintaining high-quality standards.
- Proficiently diagnosed and resolved up to 3 equipment connection issues, including oscilloscope, DCA, and OSA ensuring uninterrupted functionality of critical testing tools.

Bachelor's Degree in Telecommunication Engineering University Technical Malaysia Malacca
- CGPA: 3.19

Diploma in Electronic Engineering (Communication) Ungku Omar Polytechnic 
- CGPA: 3.12