Samy Chetty Krishnan

Experienced Major Incident Manager specializing in resolving critical IT incidents, problem management, and user access security. Skilled in Incident Management, Problem-solving, Batch Processing, Conducting Drills, and Change Management. Adept at managing Release Management, Command Center operations, and Governance, ensuring operational excellence. Expert in Identity & Access Management (IAM) within the IFRS17 Finance Project, managing user provisioning, RBAC frameworks, and access audits to uphold compliance and security. Proficient in Stakeholder Communication, Access Governance, and AI-driven Ops Monitoring. Experienced in Technical Support and leveraging tools such as RCA & PCA, True Sight (BMC), ServiceNow, ITIL, ISO/IEC 38500, CMDB, Google Cloud Platform, Dynatrace, and Grafana dashboard. Strong knowledge of ITSM/ITIL Processes, SLA Management, Remedy, and Technical Analysis. Competent in Cybersecurity, Disaster Recovery Planning, IT Infrastructure Deployment, and Project Management. Proven leader with expertise in Compliance, Vendor Management, and Technical Documentation, ensuring secure user access control while minimizing service disruptions and driving operational success.

Key Responsibilities:  Leading incident management and swiftly restoring IT operations.  Identity Lifecycle Management: Oversaw user provisioning, de provisioning, and access reviews to ensure security.  Role-Based Access Control (RBAC): Implemented secure authentication and authorization frameworks.  Privileged Access Management (PAM): Managed high-level access permissions to safeguard sensitive data  Multi-Factor Authentication (MFA): Ensured strong authentication mechanisms for enhanced cybersecurity.  Access Governance & Compliance: Established policies and controls to enforce security and regulatory adherence.  Access Audits & Risk Management: Conducted periodic audits to monitor permissions and mitigate unauthorized access risks.

OPEN UNIVERSITY MALAYSIA, 2016 Bachelor's Degree in Computer Software Engineering. KDU University College, 2006 Diploma, Electrical and Electronic Engineering