Sathiya Murugiah

To work for an organization which provides me the opportunity to improve my skills and knowledge to growth along with the organization objective. Have strong communication skills and able to converse with clients confidently. 

Customer Engagement Specialist, Astro, Selangor 

AUGUST 2 0 2 2 — DECEMBER 2 0 2 2 

1. Open and maintain customer accounts by recording account information 
2. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution 

1. Recommend potential products or services to management by collecting customer information and analyzing customer needs 
2. Manage large amounts of incoming calls 
3. Provide accurate, valid, and complete information by using the right methods/tools 
4. Meet personal/team sales targets and call handling quotas 
5. Resolve customer complaints via phone, email, mail, or social media 
6. Sell products and services 

Data Entry & Admin, Asia Monitor 

F E B R UARY 2 0 2 0 — J U LY 2 0 2 2 

Customer Service, Humanomics 

F E B R UARY 2 0 1 9 — J U NE 2 0 1 9 

Computer Forensic, Management and Science University, Shah Alam 

F E B R UARY 2 0 18 — DECEMBER 2 0 2 0