Sharmilla Madhavan

Management team member with over 8 years’ experience of telephone and face-to-face customer service, management and operation skills. Aiming to use my leadership and communication skills to effectively fill the required position in your esteemed organization. As a team leader, I have contributed to design as well as implementation of changes and projects which impacts the Contact Centre positively. Developed a culture where training and development is part of the team besides identifying actions and working with trainers to ensure that all staff are equipped with required skills and well - developed knowledge. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward- thinking team leader skilled at operating departments efficiently to meet goals.

Management team member with over 8 years’ experience of telephone and face-to-face customer service, management and operation skills. Aiming to use my leadership and communication skills to effectively fill the required position in your esteemed organization. As a team leader, I have contributed to design as well as implementation of changes and projects which impacts the Contact Centre positively. Developed a culture where training and development is part of the team besides identifying actions and working with trainers to ensure that all staff are equipped with required skills and well - developed knowledge. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward- thinking team leader skilled at operating departments efficiently to meet goals.

Diploma in Mechanical Engineering