Sharon Jazz

*Respond to customer inquiries via phone,
email, and chat, providing timely and
effective solutions for hardware and
software issues.
*Handling 31 SADMG countries Dell
enterprice customer .
Using SFDC (sales force) for interact
customer record and for ticketing system.
Using Case intelligence Dashboard to
follow up the case and close tickets .
Maintain and meet KPI every quarterly.

PENANG,MALAYSIA
2017-PRESENT
*Respond to customer inquiries via phone,
email, and chat, providing timely and
effective solutions for hardware and
software issues.
*Handling  SADMG countries Dell
enterprice customer .
Using SFDC (sales force) for interact
customer record and for ticketing system.
Using Case intelligence Dashboard to
follow up the case and close tickets .
Maintain and meet KPI every quarterly.
WORK EXPRIENCE
CONTACT
INARI TECHNOLOGY P13 [INTERN]
[IT SUPPORT]
*Management well-being of the servers used to
host the data and related file stores.
*Check apix and error using Microsoft studio sql
server Updated operating system by
remoting the client using vnc and Remote
Computer
*Disaster recovery planning and related backup
and recovery activities
*Administrator-level access to the operating
system.
*Provide orientation and guidance to users on
how to operate new software and computer
equipment.
*Organize and schedule upgrades and
maintenance without deterring others from
completing their work

UNITAR
English – Fluent
Malay – Fluent
Technical Support & Customer Service
CRM & Ticketing Systems
Data & Server Management
Polytechnic Balik Pulau
BACHELOR OF INFORMATION TECHNOLOGY
2024-PRESENT
EDUCATION
LANGUAGES
SKILL SUMMARY
DELL GLOBAL BUSINES CENTER
[TECHNICAL SUPPORT ENGINNER I ]

PENANG,MALAYSIA
2017-PRESENT
*Respond to customer inquiries via phone,
email, and chat, providing timely and
effective solutions for hardware and
software issues.
*Handling 31 SADMG countries Dell
enterprice customer .
Using SFDC (sales force) for interact
customer record and for ticketing system.
Using Case intelligence Dashboard to
follow up the case and close tickets .
Maintain and meet KPI every quarterly.
WORK EXPRIENCE
CONTACT
INARI TECHNOLOGY P13 [INTERN]
[IT SUPPORT]
*Management well-being of the servers used to
host the data and related file stores.
*Check apix and error using Microsoft studio sql
server 2008*Updated operating system by
remoting the client using vnc and Remote
Computer
*Disaster recovery planning and related backup
and recovery activities
*Administrator-level access to the operating
system.
*Provide orientation and guidance to users on
how to operate new software and computer
equipment.
*Organize and schedule upgrades and
maintenance without deterring others from
completing their work
DIPLOMA IN INFORMATION TECHNOLOGY
(PROGRAMMING)
2014-2017