Syahira Nik Min

To expand my knowledge and to assist in the continued improvement of the
organization. To succeed in an environment of growth and earn a job which
provides me job satisfaction and self-development then help me achieve
good personality as well as organization goals.

• Assisting the user’s inquiries pertaining to orders, payments, shipping, vouchersetc
• Liaise with external partners likelogistic team and handling thelogistics related issues.
• Work with the logistics partners in order to ensure thesmooth and effective flow of claimprocess.
• Hold a talkrelated to logistics delivery and claimfor sellers in Shopee on occasional basis.
• Handling all payments relatedissues such as refund / double payment/ failed transactions.
• Collab with the paymentgateway partners ( Ipay88/ Molpay / Cybersource ) to overcome any transaction issues.
• Handling payment related that need to be process to the users.
• Decision maker and validate the issues before process the refund to eligible party.
• Work with the team to clear the backlog which need to resolved aging cases by communicate with users.
• Managing the team and segregate the task among the team member.
• Work with theteam to comeup with an effective flowprocess of refund.
• Supporting overall administrative task and ad-hoc duties assigning by team lead to ensure the business run smoothly.
• Help team to improvise the SOP in order to meet the business needs.
• Handling SME's complaint from CEO

Diploma in Business Management

March 2009 — October 2012

Graduated with CGPA 3.19