Syamil Sahar

Syamil is a content moderator and his main responsibility is to review online contents from a social media ecommerce platform with high level of accuracy. Syamil is highly experience in navigating CRM tools such as TCS and Salesforce in his daily workflow. He is familiar with the BPO field and Syamil was a customer service representative where he handled Shopee Singapore users. Overall Syamil is a confident person and his core strength includes his creative problem solving skill, detailed oriented and his adaptability in any professional environment and role assign to him. 

Content Moderator | Majorel Malaysia Sdn. Bhd. (TikTok)

August 2022 - Current

• Evaluated an average of 600 social media and advertising contents on a daily workflow in accordance to established policies while maintaining high quality deliverables
• Examined culturally-sensitive, offensive, strong and abhorrent contents from e-commerce platforms, ad units and online applications with high level of understanding and accuracy
• Visually navigated through contents for any policy abuse/violations, discussed the findings, and provided ongoing recommendations to the relevant teams via web-based workflow systems
• Reviewed, labelled and leave necessary remarks for both image and text based contents within the targeted average handling time

Customer Service Representative | Brandt Business Services Sdn Bhd. (Shopee Singapore)

March 2022 - August 2022

• Responded to an average of 70 live chats/ emails with high quality, empathy and accuracy daily
• Resolved end to end user's issues according to up to date guidelines and policies set by Shopee Singapore
• Utilised Customer Relationship Management (CRM) tools on a daily basis to manage external

Laboratory Demonstrator | Centre of Pre-University Studies, UNIMAS

Dec 2019 - Nov 2020

• Introduced science concepts, workflow processes, SOPs and skills to foundation students
• Effective liaising between laboratory technicians and lecturers for laboratory work
• Performed scientific analysis and interpreted wide-ranged data and trends

Universiti Malaysia Sarawak (UNIMAS)

Bachelor of Science with Honors in Aquatic Resource Science and Management

• Dean's List Academic Award for Semesters 3-6 (CGPA: 3.55)