viknesh pulaventhiran

I am a skilled IT professional with over 3 years of experience across technical support, customer service, sales, and digital platforms. I have hands-on experience providing Level 1 & Level 2 IT support, troubleshooting hardware and software issues, and supporting enterprise users with Microsoft 365, Active Directory, Azure, and remote support tools.

I have worked in fast-paced environments such as Atos and Teleperformance, where I handled technical troubleshooting while maintaining strong customer communication and service quality. My background also includes experience in front-end web development, key account management, and sales support, allowing me to understand both technical and customer-focused perspectives.

I am adaptable, detail-oriented, and comfortable working with users from different backgrounds. I enjoy solving problems, learning new technologies, and contributing to team success. I am currently seeking opportunities in Technical Support or Customer Service Specialist roles where I can apply my technical knowledge and customer-handling skills to deliver excellent support

Over 3 years of experience in IT support, customer service, and technical sales across multinational environments. Experienced in Level 1 & Level 2 IT troubleshooting, supporting end users with Microsoft 365, Active Directory, Azure, hardware, and network-related issues. Strong background in customer handling, ticketing systems, remote support tools, and resolving issues efficiently while maintaining high service standards. Also experienced in sales support, account management, and front-end web development, enabling a well-rounded technical and customer-focused skill set.

Foundation in Information Technology graduate with strong fundamentals in IT systems, software, and web development. Gained practical knowledge in HTML, CSS, JavaScript, databases, and general IT concepts, providing a solid technical base to support troubleshooting, system support, and customer-facing technical roles.