Wan Kok Wah
F & B Operation
Restaurants / Food Service
About Wan Kok Wah:
Over 20 years of F&B experience.
Mainly responsible for:
1. All activities on Profit & Lost especially on sales (target, analysis and improvement) & costing (COGS/Labor).
2. Create, document, evaluate SOPs: - loophole and revision - training, physical record & evaluation
3. Marketing & Promotion - gather competitive information, analysis and report - provide ideas and help to gather result vs plan
4. Internal Auditing - SOPs - KPIs - Stock - hanky-panky
5. Liaison - inter-department collaboration : HR/Marketing/Accounting/Purchasing - external vendor & supplier
6. Miscellaneous - upkeep/maintenance - delivery platform
Experience
| Jan 2022 – Present 8/2023 (1 year 8 months) | Senior Operation Manager SMART LEGACY SDN BHD | Kuala Lumpur, Malaysia | |
| Industry | Food & Beverage / Catering / Restaurant | |
| Specialization | Food/Beverage/Restaurant Service | |
| Role | Management | |
| Position Level | Senior Manager | |
| Management of 5 food courts in : 1. Central I -City - Food Empire 2. Aeon Shah Alam - Food Avenue 3. Aeon Maluri - Food Avenue 4. BBCC - Food Empire 5. MyTown - Food Empire In charge : 1. direct managing a team of 3 outlet managers, 6 outlet supervisors and 26 drink service crews 2. direct managing a total of 25 external cleaners (outsource) 3. help tenant owner to manage a total of 88 tenant staff 1. Profit & Lost Related - COGS at 27% - Labour Cost at 11% - Propose, suggest and implement to help tenant stall to increase sales (online delivery/promotion/new menu item/advertisement) to minimise rental commission of 20% of sales. 2. Internal Audit - identify & rectify discrepancy on quality for service and product (beverage) - control & monitor stock variance - daily/weekly/monthly internal audit on cleanliness/SOP/cash related issue - wastage - theft - product SOP compliance - food court dining area & tenant stall kitchen cleanliness - staff, tenant staff and external cleaner discipline 3. Maintenance/Repairing - Ducting (include booster exhaust fan) - Aircon (chilled water) - Electrical, gas & water - Periodical maintenance service - External contractor and mall maintenance liaison 4. Operation - Staffing (Hiring/Training/Disciplinary/Transfer/Performance Evaluation) - Beverage Counter (SOP/Quality) - Reporting - Ad-Hoc | ||
| Nov 2017 - Nov 2021 (4 years 1 month) | Manager Wow Cow | Malaysia | |
| Industry | Food & Beverage / Catering / Restaurant | |
| Specialization | Food/Beverage/Restaurant Service | |
| Role | Management | |
| Position Level | Senior Manager | |
| Monthly Salary | MYR 6,600 | |
| Job Scope : 1. Company Wise SOP (Revise & Create) for following departments: * purchasing * outlet operations * HR & admin * accounting * outlet - Training of all involved personnel for the SOP - Audit of SOP including the following : * issue of NCR for violation * follow up on rectification 2. P & L - ensure all involved costing is correct : * COGS * labor cost * other direct & indirect operation cost 3. Operation - Planning for new outlet opening * staff hiring, management & allocation * pre-opening stock in & stock management - Management * sales forecast * maintenance & upkeep * coaching manager & supervisor 4. IT - All POS related - All IT equipment related - SQL Accounting software - All IT troubleshooting problem related | ||
| Jan 2016 - Aug 2017 (1 year 8 months) | Senior Operation Manager Souper Tang Restaurant Group S/B | Johor, Malaysia | |
| Industry | Food & Beverage / Catering / Restaurant | |
| Specialization | Food/Beverage/Restaurant Service | |
| Role | Management | |
| Position Level | Senior Manager | |
| Monthly Salary | MYR 5,500 | |
| Manage of : 1. 17 outlets across Malaysia. 2. An operation team consist of 1 operation manager (northern area), 1 area manager (southern area), 6 outlet supervisors, 8 assistant outlet supervisors, 1 restaurant manager, 1 operation executive & 1 personal assistant, Strategic Planning - Profit & Lost Control * increasing sales, sales target forecast & managing * controlling costs - COGS, Labor, Utility, Maintenance & Upkeep, Logistic * guidance and follow ups * preparing outlet performance report - SOP * monitoring and implementing compliance of SOP * constantly investigate any loopholes and improving SOP details * encourage outlet PIC to propose a better SOP based on their hands-on - Budgeting & Forecasting * derive quarterly and yearly budget for cost especially on COGS and labor * inform & guide outlet PIC on the controlling of such budget target - Marketing * propose ideas on marketing strategies based on information gathered * follow up and work with marketing personnel on marketing plan * ensure outlet PIC understand and carry out marketing plan include feedback from customer & service crew - Auditing & Control * detailed monitoring on COGS (stock related) for any # wastage # abuse # theft # mismanagement or mishandling of cash and item # any other hanky-panky * detailed monitoring on labor issue for any customer service related # training # competency of service crew # competency of outlet PIC - Resource Allocation * staff transfer * outlet PIC transfer * stock transfer - KPIs, Review & Evaluation * food QC * service QC * staff performance - Motivation & Coaching * giving guidance on above activities to outlet PIC - Inter-Department Coordination * coordination with other department such as account/finance, warehouse, production house, human resource dept, marketing dept, etc - Franchise Operation * helping on franchise material creation * managing proposal in franchise fair * follow up on potential franchisee * helping initial franchise setup on staff training | ||
| Aug 2010 - Dec 2015 (5 years 5 months) | Management 3JC Meatball Sdn. Bhd. | Kuala Lumpur, Malaysia | |
| Industry | Food & Beverage / Catering / Restaurant | |
| Specialization | Food/Beverage/Restaurant Service | |
| Role | Management | |
| Position Level | Manager | |
| Monthly Salary | MYR 3,500 | |
| In charge of 2 outlets – Equine Park & Plaza Law Yat Staff Management : - hire & screening - training, monitoring & reporting - staff transfer - rules & regulations - reward & punishment - appraisal & review Quality Control - service (promptly & friendly) - food & beverage (presentation & taste) - tidy & cleanliness (ambiance & setting) Outlet Financial Control - cost of sales (food cost) about 30%-35% - salary & wages 18%-20% - direct utilities 5% - upkeep 2.5% - initial forecasting & budgetting Stock Inventory - ordering & storing - preparation & wastage Floor & Kitchen Operation : All SOP on documentation, implementation & enforcement. Promotion Idea & Suggestion, Implementation & Review Additional : All 6 outlets’ POS programming and setting All 6 outlet POS stock inventory setting & control IT operations of head office, production house (central kitchen) & 6 outlets | ||
| 2005 - Jan 2010 (5 years 1 month) | Manager Exclamat!on Cafe | |
| Industry | Food & Beverage / Catering / Restaurant | |
| Specialization | Food/Beverage/Restaurant Service | |
| Role | Management | |
| Position Level | Senior Manager | |
| Monthly Salary | MYR 2,500 | |
| Own business, partnership with friends. Menu - new food & beverage design and/or enhancement Customer Service - order processing, input, monitoring & checking, delivery & feedback Staff Management - hire, screening, training, monitoring, rules & regulations, encouragement reward & punishment Promotion & Advertising - leaflet, brochure design & distribution, magazine and newspaper food column publishing, banner & voucher implementation, sales target implementation & achievement Purchasing - liaison to food & beverage supplier, price comparison, coordination, purchasing & payment, stock & costing control ** End of business | ||
Education
| Tunku Abdul Rahman College Bachelor's Degree in Computer Science/Information Technology | Malaysia | ||
| Major | Business Information System | |
| CGPA | 3.0 / 4.0 | |
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