william Ho kok Soon

Passionate and result-oriented with 17 years extensive experience in hospitality industry. Possesing excellent communication skills and the important ability to function well in a team setting. 

Having already worked within similar industries, I strongly believe I have the necessary skills, knowledge and experience needed to contribute to the team and to carry out the duties to a very standard. 

I am looking for a job in hospitality industry which offers flexibility and the opportunity to grow both professionally and personally.

A brief overview of the skills, qualities, and attributes I possess are as:- 

• An ability to work as part of a team to achieve the company goals and projects
• high levels of customer service and care
• taking responsibility for my ongoing professional development 
• An honest, reliable , and disciplined approach to my work
• the ability to follow rules and procedures
• a fast learner requires little supervision 
• a willingness to take on all tasks , regardless of their complexity
• a positive and enthusiastic attitude to my work

I am available for an interview at short notice and would very much appreciate the opportunity to demonstrate to you about my skills, qualities and experience and how I can help your business to continually thrive. 

Food and Beverage Captain (The Data Langkawi,
Kedah) Jan 2018 - May 2022

• Promote and ensure guest satisfaction.
• Maintain safe and sanitary work environment and ensure only the highest quality products
  are being served.
• Established rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest
• Handle daily team member relation and encourage problem solving by team members through proper training and empowerment 

Restaurant Supervisor (Round Inn, Poring Hot
Springs, Sabah Malaysia) Aug 2007 - Oct 2017

• Assisted the restaurant manager in tourist restaurant for up to 15 hours per day.
• Safe food handling: addressed customer dietary/allergy concerns and special request. 
• Making sure kitchen, customers and fellow employees maintained safe food handling process and prompt, fast service 
• Training 10 new employees

Maintenance and labouring:
Factory Worker (Teck Guan Building Manufacturer, Sabah
Malaysia) Jan 2006 - Jan 2007 

• Factory worker within the roofing section team.
• Safely operated five different roof/gutter cutting and roll
  forming machines (fixed plant for steel, zinc and
  aluminium)
• cutting stock to customer
  order/specification and packed pellets distribution

Landscape Associate (Limzei Landscape, Perak Malaysia)
Nov 2004 - Dec 2005

• Moves soil, equipment and materials, digs holes and
  perform related duties to assist landscape gardener in
  landscaping ground
• Dig holes for plants and trees using pick and shovel
• Care for established lawns by mulching aerating, weeding, removing thatch or trimming or edging around flower beds, walks or walls
• Maintaining, repair
  tools, equipment such as fences and benches.

SPM (2003) - Vokasional Technical School Likas 

Kursus Latihan Pengendalian Makanan (2018) - Restaurant and Catering Academy

Wine and Cuisine Essential Industry (2018) - WCE Professional Programme

Organisasi Keselamatan Kebakaran (2019) - Jabatan Bomba dan Penyelamat Malaysia Negeri Kedah

The Datai Mixology Challenge (2020) - The Datai Langkawi

Basic Operational First Aid. CPR & AED (2021) - Academy of Safety and Emergency Care