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Customer Service Assistant
12 hours ago
Amway Inc. Pulau Pinang, MalaysiaAssisting the daily operational activities of the retail outlet and store. · - Product consultant · - Safeguard the shop reputation. · - To answer phone call from ABO/customer. · - Back up cashier when necessary. · - Housekeeping. · - Assist in functions organized by the Company. ...
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Customer Service Assistant
1 day ago
Amway Inc. Pulau Pinang, MalaysiaProduct consultant · - Safeguard the shop reputation. · - To answer phone call from ABO/customer. · - Back up cashier when necessary. · - Housekeeping. · - Assist in functions organized by the Company. · - Receiving, storing, retrieving and dispatching of goods. · - Stock repleni ...
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Customer Service Assistant
6 days ago
Amway Inc. Pulau Pinang, Malaysia**Job Specific Responsibilities**: · - Product consultant · - Safeguard the shop reputation. · - To answer phone call from ABO/customer. · - Back up cashier when necessary. · - Housekeeping. · - Assist in functions organized by the Company. · - Receiving, storing, retrieving and ...
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Client Services Executive
12 hours ago
Cisive Pulau Pinang, MalaysiaCisive is a global provider of compliance-driven human capital management and risk management solutions. The company's core onboarding and pre-employment background screening offering provides clients with a streamlined, high quality, and regulatory compliant solution. Cisive is ...
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Technical Project Manager
1 week ago
S&P Global Pulau Pinang, Malaysia**About the Role**:Summary**: · The role will primarily focus on delivering implementations & integrations. · Technical project managers may additionally be required to produce cross-training materials in the agreed, standardised formats; take on primary & secondary responsibilit ...
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Shift Facilities Technician
4 days ago
CBRE Pulau Pinang, Malaysia**Shift Facilities Technician (1 year Contract)** · **Job ID** · **Posted** · - 13-May-2024**Service line** · - GWS Segment**Role type** · - Full-time**Areas of Interest** · Engineering/Maintenance, Facilities Management, Property Management · **Location(s)** · Batu Kawan - Pulau ...
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Operations Analyst
4 days ago
S&P Global Pulau Pinang, Malaysia**About the Role**: Position Summary · Duties & accountabilities · As part of platform/system support, the individual is required to assist with everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc. · Direct in ...
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Tax - Global Compliance & Reporting, Manager
5 days ago
EY Pulau Pinang, MalaysiaModern tax regulations are highly complex and dynamic. As one of our Global Compliance and Reporting professionals, you'll help clients meet the increasing and ever more complex demand for tax compliance, reporting and advisory services within organisations. · **The opportunity** ...
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S&P Global Pulau Pinang, MalaysiaS&P Global Commodity Insights · **The Role**: Learning & Development Operations Specialist (12 Months Contract) · **The Team**: Reports to the Senior Director, Commercial Learning & Engagement, t his is an exciting opportunity to be part of a dynamic, highly effective and collabo ...
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Customer Support Associate
1 week ago
Arrow Electronics, Inc. Pulau Pinang, Malaysia**Position**: · Customer Support Associate · **What You'll Be Doing** · - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. · - Assist in maintaining performance expectations to further enhance Arrow's ...
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Customer Service Officer
4 days ago
Arrow Electronics, Inc. Pulau Pinang, Malaysia**Position**: · Customer Service Officer · **What You'll Be Doing** · - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. · - Assist in maintaining performance expectations to further enhance Arrow's po ...
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Salesforce Product Owner
1 week ago
S&P Global Pulau Pinang, Malaysia**Job Title**: Salesforce Product Owner · **About the Role**: · The Salesforce Product Owner is an integral part of the SFDC Platts product team who is responsible for driving operational efficiency for all business stakeholders. This position will be working within the agile fra ...
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HR Specialist, People Services
1 day ago
S&P Global Pulau Pinang, MalaysiaS&P Global Corporate · **The Role**: People Services (HR) Specialist · **Grade**: 8 (Internal Use Only) · **The Location**: Pasig, PH, Penang, MY or Hyderabad, IN · **The Team**: This role sits in our Americas People Services team, providing People Services support over 7 countri ...
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Pricing Methodology Specialist
1 week ago
S&P Global Pulau Pinang, Malaysia**About the Role**: · **Grade Level (for internal use)**: 10 · **The Role**: Pricing Methodology Specialist · **The Team**: This is an outstanding opportunity to join the world's leading price reporting organization as it continues to develop its strong presence in the global com ...
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Client Services/ Customer Support Analyst
1 week ago
S&P Global Pulau Pinang, Malaysia**About the Role**: · **Grade Level (for internal use)**: 07 · - User management and customer on-boarding · - Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met · - Answering queries about permissioning from colleagues and Thi ...
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Client Services/ Customer Support Analyst
1 week ago
S&P Global Pulau Pinang, Malaysia**About the Role**: · **Grade Level (for internal use)**: 07 · - User management and customer on-boarding · - Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met · - Answering queries about permissioning from colleagues and Thi ...
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Managing Editor, Biofuels and Feedstocks
1 week ago
S&P Global Pulau Pinang, MalaysiaS&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, ...
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Associate Editor, Biofuels
1 week ago
S&P Global Pulau Pinang, Malaysia**About the Role**: · **Grade Level (for internal use)**: 09 · S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our te ...
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Associate Editor, Agriculture
1 week ago
S&P Global Pulau Pinang, Malaysia**About the Role**: · **Grade Level (for internal use)**: 09 · **The Role**: Associate Editor, Agriculture & Food pricing · **The Team**: This is an outstanding opportunity to join the world's leading price reporting organization as it strengthens and grows its presence across th ...
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S&P Global Pulau Pinang, Malaysia**About the Role**: · **Grade Level (for internal use)**: 09 · **The Role**: Associate Editor, Chemicals Asia · **The location**: Penang, Malaysia · The Associate Editor Chemical and Polymer Markets is the price reporter and pricing specialist covering Platts suite of prices, new ...
Assistant qa manager - Pulau Pinang, Malaysia - Teleperformance
Description
Job Summary Requirements:
Proficient in Mandarin, Malaysian & English Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors.
etc.) Proven track record of collaborating with cross-functional groups to produce results Demonstrated ability to perform well in a rapidly changing and extremely global team Strong practical experience with Excel (Pivot Table, Charts, Statistical functions) is required a plus Excellent communication skills Strong critical thinking and exceptional problem-solving skills Proven track record of breaking down complex process and identifying key pain points in order to deliver business improvements at the regional or global level Passion for our mission of ensuring a world class support experience for our community Quality certification (e.g.
Lean Six Sigma, TQM, etc.) a plus Lead and manage a QA team - introduce and manage initiatives related to quality assurance audits, drive audit automation and efficiency, effective client and program level engagements, work with the operations leaders to drive ops quality improvement. Actively use Lean 6 Sigma in projects to completion and quantification of impact.Collaborate with Training using data analysis to identify areas of opportunities to introduce training or coaching to further improve quality in operations.
He/she will be responsible for setting and driving the Quality strategy within the programs in KL/PJ site and in accordance with the Teleperformance BEST QA standard.
He will drive continuous improvement within the programs he supports.