Helpdesk Consultant - Johor, Malaysia - Upright Talent

Upright Talent Johor, Malaysia

3 days ago

Default job background

Full time

Description

Your Roles .

Provide first level contact and resolve customer issues
Diagnose and resolve software issues
Escalate unresolved queries to the next level of support
Walk customers through problem solving process
Ensure customer enquiries are followed up promptly
Ensure proper recording, documentation, and closure

All you need to know .

Attractive remuneration package up to RM 3.5k
Comprehensive benefits (Allowance + Bonus)
Structured career progression
International exposure
Training provided
Enjoy work life balance with 5 working days

We are looking for someone with .

Experience in customer / helpdesk support is a PLUS
Experience within IT Services / IT Consulting is an advantage
Fresh graduates are welcome to apply

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MINDE Group Johor Bahru, Malaysia

Inform customers about IT products and services · - Walk customers step-by-step through the problem-solving process · - Help with troubleshooting hardware and software · - Follow up with customers to ensure satisfactory service · - Communicate customer feedback to the appropriate ...
Helpdesk Consultant

3 days ago

MINDE Group Johor Bahru, Malaysia

Inform customers about IT products and services · - Walk customers step-by-step through the problem-solving process · - Help with troubleshooting hardware and software · - Follow up with customers to ensure satisfactory service · - Communicate customer feedback to the appropriate ...