Jobs

    Team Lead System Analyst - Malaysia - Michael Page

    Michael Page
    Michael Page Malaysia

    Found in: beBee S2 MY - 6 days ago

    Default job background
    Full time
    Description

    About Our Client

    With a rich history spanning over 80 years, the company is a prominent bank in Asia, operating across 19 countries and territories. They are dedicated to pioneering cutting-edge financial solutions, driving business growth and technological advancement.

    Job Description

    • Deliver production defect fixes with traceability.
    • Manage stakeholders for prioritization and planning.
    • Collaborate on defect analysis and fix planning.
    • Maintain critical systems on Microsoft Dynamics.
    • Lead Level 3 production support.
    • Manage critical incidents and service changes.
    • Prioritize issues and drive improvement with vendors.
    • Ensure compliance and meet service objectives.
    • Work under multiple deadlines independently.
    • Coordinate team effectively for support.
    • Collaborate cross-functionally for problem resolution.
    • Communicate progress to management and stakeholders.

    The Successful Applicant

    • Over 6 years of experience in software development with expertise in CRM platforms, particularly MS Dynamics.
    • Proficient in gathering business requirements and reviewing functional specifications and technical design documents.
    • Skilled in aligning specifications across multiple systems and interfaces, including middleware, core systems, and CRM.
    • Experienced in managing production incidents and providing production support.
    • Familiarity with customer leads, customer onboarding (e.g., Siebel/MSD/Salesforce), and wealth planning functionalities.
    • Competent in reviewing vendor solutions and code to address production problem tickets.
    • Demonstrated ability to ensure timely closure of problem tickets and identify areas for production health and stability improvements.
    • Strong leadership skills with experience in leading teams, coupled with a solid understanding of banking processes.

    What's on Offer

    • Equal opportunities: No discrimination based on age, race, gender, religion, or disability.
    • Merit-based decisions: Decisions based solely on job requirements and qualifications.
    • Accommodations available: Assistance provided upon request during recruitment.
    • Inclusive culture: Workplace values diversity and inclusivity.
    #J-18808-Ljbffr

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