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    Customer Service Consultant Ipoh - Perak, Malaysia, Ipoh - Eunoia CX Sdn Bhd

    Eunoia CX Sdn Bhd
    Eunoia CX Sdn Bhd Perak, Malaysia, Ipoh

    6 days ago

    Default job background
    Full time
    Description

    Job Responsibility
    ⢠Minimum of High School Education.

    ⢠Proficiency in English & Cantonese Dialect due to the location of clients in Hongkong

    ⢠Must be able to read and type traditional Chinese words

    ⢠Willingness to work shifts inclusive of Public Holidays and weekends

    ⢠Working shift 9am - 6pm and 12pm - 9pm

    ⢠Work from Home with Internet connection

    ⢠Positive disposition

    ⢠Basic level of IT competency (MS Office and Windows Applications).

    ⢠Passion for Customer Service - Excellent communication and interpersonal skills.


    Job Requirements
    This role is to support a home entertainment product in assisting customer related matters and enquiries via various channels of communications such as call, email and online chat.

    ⢠Provide inbound calls with accurate and complete information.

    ⢠Assist the customer satisfaction initiative for Hong Kong clients.

    ⢠Assist customers to resolve service issues with product features and provide guidance.

    ⢠Consistently maintain service standards within set KPIs in regard to customer service.

    ⢠Follow through on any outstanding issues and provide timely responses.

    ⢠Handle complaints tactfully and take corrective actions within guidelines.

    ⢠No selling required. Product & System Training will be provided in our Ipoh Office.


    Job Benifits
    EPF, SOCSO, Annual Leave, Attendance Allowance
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