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Kuala Lumpur

    Communication & Engagement Lead - Food - Malaysia, Kuala Lumpur - Shopee

    Shopee
    Shopee Malaysia, Kuala Lumpur

    3 days ago

    Shopee background
    Full time Technology / Internet
    Description

    Job Description:

    • This role will be placed in the Driver Operations Team - ShopeeFood
    • Oversee driver-related comms (drafting and setting up via various channels available) and tracking of comms cost which liaise with regional team
    • Oversee learning and development of drivers (onboarding and educational materials for drivers), including publishing of driver related FAQ
    • Oversee creative team in designing and creating content/ poster for any announcement/ communication to shopeefood drivers.
    • Key PIC to Assist Driver Ops lead in driver acquisition, initiation, activeness and campaign roll-out.
    • Main PIC in maintaining driver website page, engagement click and placement of content.
    • Plan and execute online and offline engagement plans for drivers
    • Assisting on the internal and external brand partnership for driver perks including performance impact.
    • Assist product team for some driver-related feature launch and enhancement in terms of comms, help center article drafting and UAT if needed.
    • Support in the ShopeeFood expansion project (new state / city expansion) from the communication and engagement part.
    • Set up Ads for driver acquisition purpose and tracking of leads generated and acquisition cost on a weekly basis.
    • Support in optimizing chatbot and taskbot in driver apps.

    Requirements:

    • At least 3-5 years of working experience in any related operations management background.
    • Experience in leading a team is a must
    • Good communication skills and attention to detail.
    • Able to work as an individual and also with a team.
    • Independent and flexible to take on new tasks.
    • Analytical skills would be an added advantage.
    • High proficiency in MS Excel and MS PowerPoint to deal with large-size data, analyze and translate trends and present to the higher management
    • A team player with a collaborative mindset, working across various functions in- and outside of the driver operations team
    • Team player, excellent in both written skills and verbal communication
    • Having exposure to E-commerce, and a logistics background is a plus point
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