Partner Advisor - Kuala Lumpur, Malaysia - Teleperformance

Description

Purpose of the role:

As a Partner Advisor - Cloud Technical Sales, you will work towards individual targets, but will also be part of a larger sales team with a focus to grow our customer base.

Responsibilities:

Product/service sales, upsell (inbound, outbound):

Execute daily outbound phone calls/emails, contact decision makers, build quick rapport and assess needs

Explain Google technical products/solutions and value proposition to businesses of different verticals and sizes and explain how they address client needs

Execute outbound prospecting campaigns to source, contact, and engage prospective customers interested in evaluating Google products.

Develop and lead outbound campaigns from idea-generation through to initial pitch and pipeline qualification

Lead and contribute to team projects to develop and refine our sales process

Develop and codify best practices and sales workflows for interactions with prospects

Achieve or exceed monthly sales quota

Reach out to existing customers to pitch new ancillary products or increase spend in products currently used

Troubleshoot small technical setup issues or route them to relevant teams.

Renewals (Cloud):

Manage the customer renewal sales process, identifying up-sell and cross-sell opportunities within your accounts, and closing these agreements before contract expiration

Educate customers on Digital and Google's products.

Participate in the design, development, and implementation of programs to increase Google Cloud renewals business.

Analyze data trends, market dynamics and customer performance, identify opportunities and create implementation plans to maximize results

Supporting the regional leads and partner community with training, materials and ongoing support

Engage and coordinate internal groups as needed to resolve customer issues and maximize customer retention.

Increase number of upgrade executions

React to client business needs and adapt internal procedures to provide services

Manage daily renewal opportunities in CRM system

Work with account managers to provide clarity around executing upgrades

Requirements

High fluency of both English and Malay

Consultative solution selling in B2B environment for technology products

Ability to connect and add value to a broad range of customers, with great interpersonal and listening skills

Outgoing and confident in outbound phone sales with a great phone manner; can handle a complex sales cycle that will have multiple contacts within a company

Thrive in a fast-paced, high-growth, rapidly changing environment

Proven success in acquiring new clients as well as experience cold calling and presenting sales pitches.

History of quota over-achievement

Knowledge of CRM system

Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team

Organized and has pipeline management, time management skills and prioritization skills

Coachable in the moment; provide feedback/suggestions/recommendations and able to incorporate and iterate sales pitch and positioning

Cloud

Solid understanding of IaaS, PaaS, SaaS industry, Cloud computing concepts and competitive landscape in the Cloud Service Providers world.

Benefits