Queue Coordinator Service Engineer - Kuantan, Malaysia - Ctc Global Sdn Bhd

Ctc Global Sdn Bhd Kuantan, Malaysia

Found in: Foundit MY A2 - 4 days ago

Part time Technology / Internet

Roles and Responsibilities:

Providing in-house repairing for printer/desktop and laptop
Monitoring dedicated queues to ensure SLAs are maintained.
Proper assignment of tickets as well as facilitation of resource allocation based on work load
Assist in coordinating with customers for project
Response to customer emails and follow up end to end
Prepare quotation for customer enquiry and issuance of billing to customer after job had completed
Receive and respond any query to all requester in timely manner
Prepare daily, weekly, monthly report to customer
Provide update to team lead/management where applicable and any other task assigned by manager

Requirements:

Candidate must possess at least a Diploma or Bachelor's Degree in Computer Science/Information Technology or equivalent
Preferably with relevant working experience of minimum 1-2 year
Required Skills: Well verse in MS Office - Excel, Words and Powerpoint.
Resourceful and ability to work under minimal supervision.
Willing to work overtime if required
Able to converse and write well in English.
Experience working with customer technology and support requirements.
Experience working with SLAs
Strong time management and strong interpersonal skills/communication skills
Ability to adapt and prioritize work independently in a dynamic environment
Able to start in short notice is highly preferable
1 year contract position

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