Head, Priority Banking, Central - Petaling Jaya, Malaysia - Standard Chartered Bank Malaysia

Description

Role Responsibilities

• Strive to maximise the profitability and market share for the Bank by achieving the committed sales and profitability (where applicable) targets for the region in alignment with established strategy.
• In conjunction with Branch Managers in the region, devise and implement Branch business strategies and acquisition plans.
• Responsible for the mobilisation of Branch Managers and mentoring of Branch Sales Teams to initiate and implement branch sales activities necessary to achieve assigned sales targets.
• Undertake assignments to explore and develop new business opportunities with selected market segments in the region.

Strategy

• Strive to achieve and exceed the committed performance targets by fully capitalising on SCB's branch footprint in the region and fully capturing the business opportunities in the catchment areas.
• Devise delivery strategies that align with MY's business thrust to maximise sales capabilities through implementing localised promotion, marketing programs and in-branch business capturing.
• Manage and control the sales discipline by fostering the best use of professional skills and consultative-selling to cultivate long-term relationships.

Business

• Embed service quality into our business by incorporating service differentiation elements in our sales process. Focus will be put on exploring ways to improve value-added service and ensuring the delivery of quality service through fostering a service culture in branches.
• Develop performance standards and set measurable objectives / targets to ensure that concerted efforts are put on all sales activities driven along the business line.
• Provide guidance and motivate staff to achieve high productivity through assessment mechanism and incentive scheme to recognise performance.

Processes

• Ensure proper policies and process control, and full compliance with internal and external guidelines
• Working with direct reports and peers to ensure a consistent product delivery across the businesses
• Drive bank-initiated campaigns and communications, client optimisation, client value proposition, leads generation

People & Talent

• Build a strong leadership team in country, and an organisation capable of delivery short and long-term business objectives
  
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team to ensure people are managed, recognised, and rewarded adequately
  
• Work in collaboration with risk and control partners.
  
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
  
• Employ, engage and retain high quality people, with succession planning for critical roles.
  
• Take responsibility to review team structure/capacity plans.
  
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
  
• Driving an environment of collaboration, both within the team and across the wider country, region and global teams, to ensure strategy alignment. Leverage on the wider stakeholder network to ensure issues are
• raised/escalated and blockages are resolved in a timely manner
  
• Drive a team culture embedded in our values 'Do the Right Thing', 'Never Settle' and 'Better Together'

Risk Management

• Seek to understand the risk and control environment in country and drive rectification as required
  
• Ensure adequate and appropriate systems and controls are in compliance with Group and country policies, procedures, standards, and codes to ensure:
  
• That team members can perform successfully in their roles
  
• There is clear oversight/ supervision / decision making e.g. committees
  
• Ensure effective implementation of Risk Management framework throughout the organisation
  
• Risk appetite is clear and integral to the strategy with appropriate controls
  
• Effective processes in place to identify, manage and monitor and report risks
  
• Embed the Group's values and code of conduct and develop a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
  
• Ensure that Risk Management matters that are brought to the job holder's attention are subject to direct remedial action and/or ensure adequate reporting to the relevant Risk Committees.
  
• Drive the systems and procedures to safeguard the security, integrity and confidentiality of information

Governance

• To Provide oversight across products, ensuring compliance with the highest standards of regulatory conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and other applicable laws (e.g. laws governing securities activities, company law) and anti-money laundering regulations and guidelines.
• Embed the Group's value and code of conduct in country to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations amongst employee form part of the culture
• Engage with all audit report findings in the countries and ensure feedback in acted upon
• Monitor and analyse core conduct parameters for the assessment of conduct risk, facilitation of prompt mitigation and any necessary escalation.
• Foster an open culture, promoting awareness and consequences of inappropriate behaviours.
• Develop conduct related strategies and plan, with reference to Group's conduct framework and policies and regulatory guidelines, to ensure sustainable business growth.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Business to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Set an appropriate tone from the top on the conduct agenda to all staff within the business (including all 'inscope' and not 'in-scope' staff under definition of 'Local Governance').
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

• Head, CPBB MY
• Country CEO
• Head, Distribution, Personal and Affluent Segments
• Head, Priority & Private Banking

Other Responsibilities

• Promote an embed Here for good and the Group's brand and values in the Business
  
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
  
• Maintain effective communication with key stakeholders, including regulators and staff

Qualifications

Training, licenses, memberships and certifications

• Academic or Professional Education/Qualifications - relevant degree
  
• Licenses and Certifications/accreditations - as required by role remit and responsibility
  
• Professional Memberships - as required by role remit and responsibility
  
• Bank training, i.e., mandatory & developmental - as per below
  
• Languages - fluency in business English
• Group/Country Mandatory Learning
  
• Right Start
  
• Anti-Money Laundering, Counter Terrorist Financing & Sanctions
  
• Fighting Bribery & Corruption - A Practical Guide
  
• Global Privacy Awareness
  
• Group Code of Conduct
  
• Health, Safety and Environment
  
• (iSAFE) Information Security Awareness for Everyon
  
• Introduction to Operational Risk in Standard Chartered Bank
  
• Reputation Risk

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

.Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

.Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

.Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

.Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

.Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

.Flexible working options based around home and office locations, with flexible working patterns

.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

.A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.