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    Support & Delivery Engineer - Malaysia, Kuala Lumpur - iPay88

    iPay88
    iPay88 Malaysia, Kuala Lumpur

    2 days ago

    Default job background
    Full time
    Description

    Roles & Responsibilities:

    • Deliver expert remote support on escalated issues, including out-of-office hour coverage based on on-call rotation schedules, to ensure timely resolution and customer satisfaction.
    • Develop comprehensive documentation and knowledge base for IT solutions and products, troubleshoot support issues using customer input and system logs, and recommend automation solutions for streamlined processes.
    • Execute technical operational tasks, including information gathering and program execution through remote system logins.
    • Efficiently deploy solutions and Change Requests while configuring systems to accommodate customer requests and ensure optimal functionality.
    • Provide guidance and backup support for Tier 1 and Tier 2 Technical Support Engineers. in resolving work-related challenges.

    Requirements:

    • Bachelor's Degree in Computer Science, Information Technology, or equivalent.
    • Minimum of 3 years of experience in software development.
    • Willing to work in weekend shifts as required.
    • Proficient in code deployment tools, Microsoft platforms (Windows Server, SQL Server), Linux, ASP and .NET technology stack.
    • Sound knowledge in bash and shell scripting will be advantageous.
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