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    Customer Support - Kuala Lumpur, Malaysia - Optimum Solutions (Singapore) Pte Ltd

    Optimum Solutions (Singapore) Pte Ltd
    Optimum Solutions (Singapore) Pte Ltd Kuala Lumpur, Malaysia

    1 week ago

    Default job background
    Part time
    Description

    Responsibility:
    Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
    Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
    Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.

    Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.

    Perform administrative tasks involving driver's account (credit top-up, changes in driver information, etc.
    Support other department campaigns when the need arises.


    Requirements:


    Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience in Customer Service industry.

    Required language (s) : Bahasa Malaysia, English. (Chinese and Tamil will be an added advantage)
    Applicants should be Malaysian citizens or hold relevant residence status.
    Excellent verbal/written communication skills in both English and Malay languages.
    Ability to communicate results to management and in a fast paced environment.

    Interested candidate please whatsapp to
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