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    Senior Manager, Agency Governance - Malaysia, Kuala Lumpur - Prudential BSN Takaful Berhad

    Prudential BSN Takaful Berhad
    Prudential BSN Takaful Berhad Malaysia, Kuala Lumpur

    4 days ago

    Default job background
    Full time
    Description
    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

    The incumbent is responsible to manage the Agency Risk and Compliance portfolio to ensure that it is in compliance with all statutory regulations, Prudential Corporation Asia, Group Head Office's (GHO) policies, practice and procedures. He/she is expected to demonstrate good leadership skills, strong business acumen, whilst providing strategic direction to the department. A key requirement is good understanding of Takaful guidelines (MTA and Shariah Compliance) and other regulatory guidelines, to ensure strategic initiatives undertaken are reinforced by implementations that are in adherence to key legislations. The incumbent is also expected to demonstrate good networking ability whilst promoting a culture of collaboration, as the department is expected to work with various key functions in the Company.

    Roles & Responsibilities

    • Monitor and ensure compliance with all statutory regulations and GHO policies, practice and procedures related to Agency Governance.
    • Engage respective stakeholders between 1st line and 2nd line of Defense and seek proper advice from Risk and Compliance when feasible and ensure governance performance review adhered to Risk and Compliance guide including regional expectation.
    • Manage communication of Agency governance initiatives to relevant stakeholders i.e. Agency sales team/Agency training, to ensure internal alignment.
    • Manage agent misconduct related matter including errant agents for welcome call, social media & branding, REO issues as well as High Risk Agents matters.
    • Handling of Agency Disciplinary Complaints and act as legal liaison on agency cases involving legal suits/court cases and the onward maintenance of a legal ledger as documentation of these cases.
    • Ensure governance performance review adhered to Risk and Compliance guide including regional expectation.
    • Ensure cooperation in deep dive reviews, incident investigation and reporting management.

    Qualification And Experience

    • Degree in Accounting/Finance/Business Administration, Insurance, Risk & Compliance, or equivalent discipline.
    • Minimum 7 years of working experience in similar capacity, preferably in Financial Institution.
    • Preferably candidates who possess insurance knowledge, Takaful/Insurance guidelines and external or internal audit experience would be an advantage.
    • Meticulous and able to perform well under pressure.
    • Excellent interpersonal and communication skills.

    Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
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