Jun Wei Lee

I am a fast learner. In a short span of time, I pick up the basic operations of every company I work with. I love interacting with people and work well in a team. I find joy in solving issues facing customers and in knowing that I have made their days.

2023-Present
Company Secretary cum Accountant, Great CFO
 Support client prepare document submit to banker or government department
 Assists senior to do basic account or tax
2022-2023
Data Analyst, Solecar
 Provide estimated car price for Telemarketing team and Purchaser team
 Daily check Telemarketing team arrange and approve appointment for Purchaser team
 An estimated 70-100 cars are needed per day.
2021-2021
Customer Service Specialist (Foodpanda), Webhelp
 Assisted Foodpanda rides through live chats and call
 Mediated between rides, customers and vendors
 Achieved 92% KPI which measures a combination of customer satisfaction, call volume, resolution time and so on
 Handled difficult situations involving customers, vendors and riders
2019-2020
Customer Service Specialist, CMLink
 Assisted mobile data subscribers on live chats and WhatsApp
 Processed customer orders on the backend system, including packaging and shipping
 Improved on my resourcefulness and problem solving skill

2016-2018, Reliance College
Diploma in Hospitality and Tourism Management, topic include:
 Principles of Tourism
 Hotel Administration and Management
 Marketing
 F&B Operations
 Airline Ticketing and Reservation
Internship with Crockfords Hotel at Genting Highland (Position: Housekeeping)