CUSTOMER CARE EXECUTIVE - Malaysia - SGS (Malaysia) Sdn Bhd

SGS (Malaysia) Sdn Bhd Malaysia

1 day ago

Full time Technology / Internet

Description

Job Description

To plan, organize and follow up on day to day business enquiries.
To manage, monitor and develop additional business activities of Key Accounts.
Assist Section Head in fulfilling the requirements for the effective implementation of the MBL System.
Assist Section Head to maintain and develop the growth of Key Accounts.
Assist Section Head / Sales team follow up on business prospect.
Timeliness and accuracy on handling business inquiries as per Quality System KPI.
Build and foster collaboration with internal teams involved in service delivery.
Build and proactively manage trust relationships with Key Accounts.
Go beyond clients' core business to identify new opportunities.
Be abreast of SGS new products and services and propose them to customers as appropriate.
Assist on Debtors collection to meet DSO target.
Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when always carry out your responsibilities to ensure compliance to the HSE requirements.
Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Qualifications

Diploma or Degree from recognized university/college.
Minimum 1-5 years' experience.
Able to work independently with minimumsupervision.
Fluent in English and local language, high level of written and verbal in English.

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