- Oversee overall operational excellence across assigned market scopes for warehouse fulfillment business, including end-to-end order flows from seller inbound, warehouse operation, order fulfillment and return flows etc.
- Ensure operational performance adheres to established Service Level Agreements by proactively coordinating with each market's local operation and logistics teams for performance monitoring and improvements
- Conduct Inbound forecast and operational planning to ensure operational capability for major campaigns management
- Adopt a consultative approach to understand each market's key operational challenges, initiate projects to grow warehouse capacity and solve operational issues, as well as ensure timely communication of progress to internal and external stakeholders
- Improve, standardise and implement Standard Operating Procedures across all markets to provide overseas sellers with consistent, high-quality, and efficient fulfillment services
- Work with Commercial team, Business Intelligence team and Tech team for system as well as data visibility and enhancement
- Initiate and lead operational cost improvement and process optimisation projects
- Support new business setup projects as needed
- Degree holder in Business, Industrial Engineering, Logistics, Supply Chain Management or related disciplines
- 5-8 years relevant work experience experienced hires with relevant experience in warehouse management & logistics highly preferred
- Strong logical thinking, problem solving and data analysis
- Ability to independently drive projects, develop structured ways of working, and engage confidently with stakeholders across different functions and markets
- Highly committed, results driven and thrives in a dynamic and high-growth business environment
- Well-versed in Excel, PowerPoint and Google Drive, Six Sigma Green Belt, PMP trained is a plus
- Proficiency in English and Chinese/any Southeastern Asian languages (optional) to facilitate cross border discussions and collaborations with stakeholders from China and Southeast Asia region
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Strategy & Operations Manager - Fulfillment Experience Management, Regional Cross Border - Malaysia - Shopee
