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Customer Service Specialist
1 day ago
Career International Fos Sdn. Bhd George Town, Malaysia_Purpose As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect. _ · - **Job Scop ...
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Customer Service Specialist
2 days ago
Swift Bridge Technologies George Town, MalaysiaDeal directly with customers either by telephone, electronically or face to face. · - Respond promptly to customer inquiries. · - Handle and resolve customer complaints. · - Obtain and evaluate all relevant information to handle product and service inquiries. · - Provide pricing ...
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Customer Service Specialist
3 days ago
Swift Bridge Technologies George Town, MalaysiaDeal directly with customers either by telephone, electronically or face to face. · - Respond promptly to customer inquiries. · - Handle and resolve customer complaints. · - Obtain and evaluate all relevant information to handle product and service inquiries. · - Provide pricing ...
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Customer Service Specialist
1 day ago
Agensi Pekerjaan Great Pyramid Sdn Bhd George Town, MalaysiaOverview · The CSS will be the primary contact for customers using the client's website shopping channel. · The CSS lives the values of our client which are: · - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. · 2. **Quality ...
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Customer Services Specialist
1 week ago
Elabram Systems Sdn Bhd George Town, MalaysiaOverview · The CSS will be the primary contact for customers using the client's website shopping channel. · The CSS lives the values of our client which are: · - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. · 2. **Quality ...
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Logistics Service Specialist
1 day ago
Swiftmode Malaysia (Penang) Sdn Bhd George Town, Malaysia1.) Keep distributors/customers informed their shipments details soonest possible and advise them their shipment ETA. · 2.) Organise with store to make sure packing details and goods contents for the shipments are correctly. · 3.) Dealing with forwarder for shipment booking and e ...
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Logistics Service Specialist
2 days ago
Swiftmode Malaysia (Penang) Sdn Bhd George Town, Malaysia1.) Keep distributors/customers informed their shipments details soonest possible and advise them their shipment ETA. · 2.) Organise with store to make sure packing details and goods contents for the shipments are correctly. · 3.) Dealing with forwarder for shipment booking and e ...
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Customer Service Specialist
1 week ago
Career International Fos Sdn. Bhd George Town, MalaysiaJob Description: · - Proven experience in customer-facing roles (phone, chat, in person). · - Passionate about delivering exceptional customer experiences. · - Excellent communication skills, adaptable to different audiences. · - Flexible problem-solving approach, committed to ex ...
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Customer Service Specialist
1 week ago
Gratitude India George Town, MalaysiaOPEN FOR NON NATIVE KOREAN SPEAKER & NATIVE KOREANS · Location: "Penang · Malaysia" - "Living Stone Tower · Georgetown" · "Requirement: · NO EXPERIENCE NEEDED · L6 or L5 for near-native · EFSET: B2 · " · SHIFT: · "8am-5pm(Mon-Fri) · NATIVE: · "Base: 6,000MYR - 7500MYR · Language ...
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Customer Service Specialist
6 hours ago
FREEMAN INDUSTRIES SDN BHD George Town, MalaysiaWE ARE HIRING · SERVICE ADVISOR -CANTONESE & ENGLISH · LOCATION: Georgetown, Penang · Salary Up to: RM2,800 - RM3,600 · Working Hour: Mon - Fri 9 am to 6 pm · RM5,000 SIGN IN BONUS · Job Scope: · Provide customer service support to customer's requests for information related to ...
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Customer Service Specialist
6 hours ago
SEMS Services Sdn Bhd George Town, MalaysiaDeliver excellent face-to-face customer service. · - Ability to communicate effectively with customers and among colleagues. · - Provide excellent front-line service with professionalism. · **Requirements**: · - Share a positive attitude with fellow colleagues and team player. · ...
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Specialist People Services
1 day ago
EPS Ventures Sdn Bhd George Town, MalaysiaProcess renewal of labor contracts - For all types of employees working in different locations in China · - Creation of all letters - Standard employment letter, Revenue Certificate, Tourist and Business Visa letter generation · - Process onboarding requirements and letter genera ...
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Customer Service Specialist
1 week ago
Career International Fos Sdn. Bhd George Town, MalaysiaJob Description: · - Ensure all communication is handled professionally and promptly but with a human touch across all channels. · - Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand. · - Meet ...
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Customer Service Specialist
1 week ago
EMV INTERNATIONAL SDN BHD Butterworth, MalaysiaIf you enjoy speaking to customers, having strong problem-solving, communication skills and have the right drive to build a great customer service driven career ahead, we have something for you · - Basic + Commission + Incentives · - Training and coaching provided · - Positive, H ...
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Customer Service Specialists(Native
6 hours ago
MyGlit George Town, Malaysia**Role**:Other Foreign Language Expert · **Timings**:Shifting Schedule (Contract To Hire) · **Industry**:Telecom / ISP · **Process**:Voice · **Functional Area**:Banking / Insurance · **Work Mode**:Work from office · Key Skills: Customer Service · - OPEN FOR NON NATIVE KOREAN SPEA ...
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Customer Service Specialist Mandarin
2 days ago
MINDPEC SOLUTIONS SDN BHD George Town, MalaysiaIMMEDIATE HIRING · **Responsibilities**: · - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. · - To exceed customers expectation in terms of customer service & accurate ...
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HR Specialist, People Services
6 hours ago
S&P Global Pulau Pinang, MalaysiaS&P Global Corporate · **The Role**: People Services (HR) Specialist · **Grade**: 8 (Internal Use Only) · **The Location**: Pasig, PH, Penang, MY or Hyderabad, IN · **The Team**: This role sits in our Americas People Services team, providing People Services support over 7 countri ...
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Customer Service Specialist
4 days ago
Gratitude India Bayan Lepas, Malaysia**Job Title: Customer Success Specialist (English + Mandarin + Conversational Cantonese)** · **Salary: RM3300 + RM300 (Basic + Language Allowance)** · Are you a dynamic individual with exceptional communication skills in English, Mandarin, and Conversational Cantonese? Do you hav ...
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Customer Service Specialist
2 days ago
TE Connectivity Bayan Lepas, MalaysiaTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representa ...
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Customer Service Specialist
1 week ago
Career International Fos Sdn. Bhd Bayan Lepas, MalaysiaJob Description: · - Handle customer's concerns related to social media advertisements in a positive and professional manner. · - Identify and escalate priority issues through proper channels when necessary. · - Works with other team members in identifying better ways of providin ...
HR Service Specialist - Penang, Malaysia - Agensi Pekerjaan EPS Consultants Sdn Bhd
Description
Company Background: Shared Service
Position Title: HR Service Specialist (Ops Team)
Tenure: Contract
Headcount: 1
Overview of Position
The HR Service Specialist will be responsible for working with the Regional Services Hubs, employees, HR Systems to provide payroll input management, Success Factor Time, customer service, and operational support on an array of back-end HR related processes.
Position Summary and Key Responsibilities:
Responsibilities include but are not limited to consolidate and preparation of the payroll input to payroll vendor for payroll processing
Responsible in executing time management activities in Success Factor to ensure employees are paid correctly per time data
Responsible for ensuring payroll input processing is in accordance with established processes and compliance control.
Responsible for perform analytical reviews of payroll input transactions to identify errors and drive compliance to HR/Payroll guidelines.
Responsible to prepare and submit various payroll input related report as per scheduled timelines.
To ensure timeliness and 100% accuracy in all activities relating to payroll input administration and processing.
Responsible for some of the Site HR and COE administrative tasks
To attend to queries relating to payroll and time processing related activities & matters.
Provides second line support within the HR Service Center for HR customers seeking for support on HR requests in the Payroll Input and Success Factor/SAP Time domain which may require a significant level of subject matter expertise
Provides guidance to HR Stakeholders on queries regarding the Success Factor Time and Payroll Input processes
Logs and monitors requests and inquiries raised to HRSC and informs requesters of status of requests
Identify potential improvements in the processes and continue to work on the enhancement on efficiency of service delivery model
Experience and Qualifications:
Experience with understanding functional architecture of Success Factor HR system to perform research and resolve basic and complex issues dealing with data especially in time related data
Experience with creating and executing test scripts to confirm system changes and escalate issues and defects
Experience in working in IT, Human Resources, Payroll and/or HR related service functions
Familiarity with the company's HR and Payroll policies and procedures for global and also sites that they supported.
Meticulous/detailed person
Advanced Microsoft Excel knowledge will be an advantage
Must exhibit strong security and confidentiality practices
Excellent time management and work prioritization, ability to multi-task
Demonstrates strong ability to communicate clearly and successfully through a variety of channels and circumstances.
Demonstrates ability to communicate effectively in English both verbally and in writing.
Adaptive problem solving through applying new methods and concepts to the Service Center (for example, new processes and/or technical solutions).
Strong process and procedure orientation with the ability to apply continuous improvement methods.
Strong analytical skills
Must be customer-focused and comfortable working with a diverse group of people and able to work effectively within a team.
HR Service Specialist professionals in George Town
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Jason TLY
Biomedical & Electronic Engineering with Honours