- Contributes to the company's client relations efforts by assuming overall relationship responsibility for designated accounts. Accomplishes this through regular client meetings, account performance reviews, targeted quality initiatives and/or other appropriate forums
- Develops & implements comprehensive protocols for new account implementation and manages results for optimum client/company satisfaction
- Serves as the liaison between designated clients and operational units (training, systems, customer service, medical, etc.) to ensure all protocols are understood, expectations agreed and performance delivered; suggests improvements to existing processes and is responsive to account requirements
- Participates in client-directed meetings, presentations and other events as requested and/or as deemed appropriate for account development and contributes content for client proposals, marcom and/or presentations
- Conducts quarterly stewardship meetings with senior managers within AIG and facilitates implementation of protocols based on feedback
- Provides monthly/quarterly reports to respective divisions
- Demonstrates clear ability to work with others and promotes a collaborative environment that facilitates client and colleague development
- Assures that operational staff interacts with all personnel and clients in a professional and appropriate manner in order to achieve the objectives of the department and company
- Serves as a member of the Global Account Management Team, interacting with peers in other offices to ensure consistency in account management and service delivery across the centers
- Provides role model for departmental staff in accordance with all applicable company policies and procedures
- Participates in the development of new/expanded client/staff training materials to ensure we achieve quality results for the company and to enhance the overall client experience
- Ensures that department daily activities, productivity and performance-related issues are communicated to the Regional Account Manager.
- Meets with the Operations and Global Head Travel Account Management on a regular basis to review data relating to account performance, customer service, service delivery issues, etc.
- Participates in the development of new or enhanced products and services
- Actively contributes to the preparation of annual budgets in conjunction with the General Manager and VP of Global Account Management in areas pertaining to this role
- Ensure that all the agreements are updated, fully completed and filed. Work with Travel Legal on any new agreements, necessary T&C updates, or amendments to current ones. Ensure the services described in the agreements are being delivered as stated.
- Travel to Singapore for meetings with external clients or brokers and/or quarterly service review meetings as needed
- Any other duties as required
- Minimum of 3 to 5 years working in the Insurance, Travel Industry, and/or Medical Assistance Services.
- Experience in Client Relations or Customer Service. International travel experience a plus
- Excellent people & communication skills, determination, resourcefulness, problem solving, patience and flexibility.
- Ability to work under pressure in a fast-paced environment and as part of a team.
- Strong oral and written communication skills in English are required.
- Bachelors Degree or equivalent experience preferable
Account Manager - Kuala Lumpur, Malaysia - AIG
Description
Singapore Account Manager, AIG Travel Asia Pacific
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.
Your future team
AIG's underwriters develop insurance solutions that address the exposures of companies and individuals, and embody AIG's tradition of innovation, bringing to market groundbreaking insurance solutions for our changing world. AIG's underwriters help to find insurance solutions for risks from a range of areas including life insurance, aviation, financial lines, casualty, environmental, catastrophic events, high net worth individuals, and boardroom liabilities.
Reporting to the Head of Casualty, Asia Pacific and Head of Environmental, International you will manage, monitor and have responsibility for production, underwriting and administration of the Environmental business across Asia.
Your contribution at AIG
As a Leader, you are respected for your deep technical expertise and/or ability to oversee programs and processes. You balance the needs of multiple stakeholders, making sound decisions using data, analysis, experience, and judgment, along with a risk mindset. Ultimately, you take ownership for key outcomes.
Key Accountabilities:
What we are looking for: