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Sepang

    Customer Experience Executive - Malaysia, Selangor, Sepang - Sunsuria Berhad

    Sunsuria Berhad
    Sunsuria Berhad Malaysia, Selangor, Sepang

    Found in: Foundit MY A2 - 6 days ago

    Default job background
    Full time Real Estate
    Description

    Responsibilities

    • Build rapport and ensure consistent delivery of excellence customer service experience to customers.
    • Ensuring high standards are maintained regularly throughout Sunsuria City Township.
    • Professionally manage the delivery of vacant possession and respond to customers' requests, enquiry or complaints efficiently.
    • To communicate effectively with customers on the progress of defect rectification work or the status their issues
    • Work harmoniously with relevant stakeholders ensuring the organization's service level are achieved through immediate resolution of property and service inquiry or complaints.
    • Respond to customers' requests in an accurate and timely manner making recommendations based on local knowledge and industry practices.
    • Propose and coordinate Customer Relationship Management (CRM) plans and activities to increase clientele database and high customer retention.
    • Build good relationship with Residents Associations (RA), Joint Management Bodies (JMB) and relevant Committees and demonstrate good services at all times and resolve issues raised or concerns highlighted.
    • Maintain proper documentation records to ensure compliance with statutory and industry practices.
    • To support towards any soft launches and project launches as and when required
    • To complete all the other job responsibilities and task assigned by the immediate superior or the Head of Department from time to time.

    Qualifications

    • Bachelor's Degree in related discipline with minimum 2-3 years of relevant working experience in providing customer service/concierge preferably in property development.
    • Good written and verbal communication skills (English & Mandarin is a must).
    • Proficient in MS Office applications.
    • Able to evaluate multiple highly detailed tasks, determine priorities and organize work for maximum delivery result.
    • Pleasant personality and able to communicate effectively with all levels of personnel.
    • Willing to work at Sepang and travel to other site as well.
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