- Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
- Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
- Obsesses over the customer experience and constantly strives to exceed their expectations
- Able to communicate clearly and effectively, both written and verbal in English AND Cantonese
- Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
- Approaches problems flexibly and is able to adapt and modify approach without compromising outcome
- Providing a high caliber Customer interaction as measured by Client's call quality reports, call audits, and customer satisfaction survey;
- Presenting to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by Client's call quality reports, call audits, and customer satisfaction survey scores;
- Ensuring innovation and quality in all Customer interactions as measured by Client's call quality reports and customer satisfaction survey;
- Capturing all required data elements in Client's internal Online Store and other systems of record as required by the Client's training and operational procedures;
- Maintaining a general awareness of Client's strengths in the industry; and
- Assisting Customers by answering queries relating to their order status, changes and delivery timeframes. Thanks, Siva Customer Support, Email
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Customer success specialist(mandarin or japanese or thai speaker) - Pulau Pinang, Malaysia - Innovatz Global Llc
1 week ago
Description
Role:
Customer Success Specialist(Mandarin/ Cantonese Speaker/ Taiwanese)
Location:
Penang Duration:
Fulltime
Job Description:
Job Description:
